Nonconformances refer to instances where a product, process, or system fails to meet the specified requirements set by the quality management system (QMS). These deviations can be identified through audits, customer feedback, inspections, or routine monitoring. Addressing nonconformances is crucial to maintaining the integrity and effectiveness of the QMS.
Corrective Actions are systematic steps taken to eliminate the causes of nonconformances and prevent their recurrence. This involves identifying the root cause of the issue, developing and implementing a plan to address it, and monitoring the effectiveness of the action to ensure the problem is resolved.

Effective management of nonconformances and the implementation of corrective actions are essential in maintaining high standards of quality and compliance in various industries. These processes help organizations improve their operations, enhance customer satisfaction, and reduce the risk of future issues.

Objective

This webinar aims to provide a comprehensive and engaging experience that not only educates participants on the theoretical aspects but also equips them with practical tools and strategies to enhance their quality management practices. It is designed to provide working tools and a brief understanding of the existing synergy between nonconformances and corrective actions.

Agenda

Part 1: Common Nonconformances:

• NCs vs CARs
• Defining nonconformance and their classifications
• Key Aspects of a NC
• Sources of requirements
• A brief overview of common nonconformances
• How to document a nonconformance

Part 2: Corrective Actions

• Defining a CA
• Key Aspects of a CAR
• Documenting a CAR
• Evaluating the effectiveness of a CA
• Q&A

Target Audience:

Any organization interested to learn, chaperone and perform nonconformance and corrective action investigations within their organization regardless of its size, the industry it belongs to or the products and services it provides;

• Quality Managers and Quality Assurance Professionals: Individuals responsible for maintaining and improving quality standards within an organization.
• Compliance Officers: Professionals tasked with ensuring that the organization adheres to industry regulations and standards, including ISO 9001.
• Operations Managers: Leaders overseeing production or service delivery processes, who need to manage and address nonconformances.
• Process Improvement Specialists: Individuals focused on optimizing processes and implementing continuous improvement initiatives.
• Auditors (Internal and External): Auditors who assess compliance with ISO 9001 and other quality standards, and need to understand nonconformance management and corrective actions.
• Manufacturing and Production Supervisors: Supervisors who manage day-to-day operations on the shop floor and need to address nonconformances promptly.
• Supply Chain Managers: Professionals managing the supply chain who need to ensure that suppliers meet quality standards and address nonconformances.
• Customer Service Managers: Individuals handling customer feedback and complaints, which may lead to identifying nonconformances.
• Engineering Teams: Engineers involved in product design and development who need to understand how nonconformances can impact quality and compliance.
• Business Owners and Executives: Senior leaders who need to ensure that their organization adheres to quality standards and drives continuous improvement.
• Employees Involved in Quality Management Systems (QMS): Any staff members who play a role in maintaining and improving the QMS, including those involved in documentation, data analysis, and corrective action implementation.

Language: English
Cost: No Charge

Can't make a live session? Register now and receive a complimentary recording after the live event. For further information, please contact: KN.NAM.Marketing@sgs.com

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