The Quality Manual provides a structured framework for documenting and communicating the organization's quality management system. It outlines the scope of the QMS, including the processes, procedures, and resources needed to meet customer requirements and enhance satisfaction. Further, it serves as a reference document for employees, customers, auditors, and other stakeholders, ensuring consistency and clarity in quality management practices. Moreover, the Quality Manual demonstrates the organization's commitment to quality and compliance with ISO 9001 standards.

The context of the Organization provides essential insights into the internal and external factors that influence quality management practices. These factors may include the organization's industry, market trends, regulatory requirements, cultural norms, competitive landscape, stakeholder expectations, and the newly included Climate Change. Together, these elements help organizations establish robust QMSs that drive continual improvement and customer satisfaction under ISO 9001 standards.

Objective

The objective of this webinar is twofold: 

1. to provide the details one may consider including in a Quality Manual; and, 
2. to provide useable models when addressing the inputs and output of the Context of the Organization (COTO) within a (quality) management system.

Agenda

• Introduction
• Quality Manual (QM)
• Context of the Organization (COTO)
• Q&A

Target Audience: 

• Quality Management Professionals: Professionals responsible for implementing, maintaining, or auditing quality management systems within organizations. This could include quality managers, quality assurance officers, quality engineers, and compliance officers.
• ISO 9001 Implementation Teams: Individuals involved in developing, implementing, and maintaining ISO 9001-compliant quality management systems within their organizations.
• Top Management and Executives: Decision-makers within organizations who have the authority to allocate resources, set quality objectives, and establish policies related to quality management.
• Internal Auditors: Professionals responsible for conducting internal audits to assess the effectiveness of the organization's quality management system and ensure compliance with ISO 9001 requirements.
• Consultants and Advisors: Professionals providing consultancy services or guidance to organizations seeking ISO 9001 certification or looking to improve their quality management practices.
• Students and Academics: Individuals studying quality management, ISO standards, or related disciplines interested in gaining a deeper understanding of the Quality Manual and Context of the Organization in ISO 9001.
• Stakeholders and Customers: Individuals or entities interested in the quality of products or services provided by the organization, such as customers, suppliers, regulatory bodies, and shareholders.

Language: English
Cost: No Charge

Can't make a live session? Register now and receive a complimentary recording after the live event. For further information, please contact: KN.NAM.Marketing@sgs.com

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