Hello and welcome everyone. Thanks for joining us today. I hope you are all doing very well and excited for these 45 minutes webinar on cheaper connectivity. While more people are still joining, let me share a couple of tips for the best webinar experience. One, make sure that you are using a stable Internet connection. Two, look of your VPN and three, if you see that its lights are lagging behind, press F5 on your keyboard to refresh the page. OK, so now that I cover these technical items, let's kick off by introducing ourselves. I am Diana Franco and I will be your moderator today, but I am also the product owner for FedEx Europe e-commerce connectivity and alliances. I will set an overview on how FedEx transportation is connected in the e-commerce journey and all the options that you have in order to connect your workshop with FedEx. Hi, I'm Lambert from the Bull Sport. I'm the product owner for e-commerce integrations and I'm part of the team that's working on FedEx.shipmanager@FedEx.com. My mission is to simplify the shipping process so you can focus on growing your business. And today I will be giving you a demo of the e-commerce functionality in the FedEx Ship Manager at FedEx.com. Hi, I'm John Douglas. I'm the Product Owner of FedEx Compatible. I lead FedEx's third party technology partnerships across Europe with the mission to make it as simple and as easy as possible to ship with FedEx within your preferred software, channels and business applications. I hope you understand what solutions we work with and also what they can do for you. OK, so now that you've met all the presenters, I'm going to walk you through the icons that you can see on the screen. You can click on these icons to use or hide them at any time during the presentation. The first one is the media player and it is where you can see the three speakers, Lambert, John and myself. Second icon is the slide show, which is the window where you can follow this presentation. The third one is the Q&A where you can drop all your questions for us. We are going to answer them either in the chat or live during the last 10 minutes of the webinar with icon. As you know, those are the emojis. Then we have the request a quote icon in case you want to get in contact with our sales team. Just so you know, this icon is going to lead you to a short form that you can fill out and you will get a call back. Then there is a related content icon which is where you can access to all the downloadable resources related to the cheaper connectivity topic. These are going to be available during and after the webinar in case you want to access and watch it again. Last but not least, in case of technical questions or suggestions related to FedEx Ship Manager, feel free to use the envelope icon. Just a small note, at the end of this webinar, a four question survey is going to pop up and we would very much appreciate if you can respond to it. And now moving into the agenda. This is what we are going to cover today. 1st, I'm going to set the background on the e-commerce ecosystem and the important role that transportation plays in it. Then Lambert is going to give you a demo on how to use FedEx Chip Manager. To continue, John will cover what FedEx compatible solutions are and how they can help your business needs. And then to finalize, I will do a quick recap and then we will have time for your questions. So let's dive into the content. To start, we are going to have a look at this image that shows your journey in the e-commerce ecosystem. You can see in the left the shipper which represents your business, in the right, the shopper or your end customers. And then in between all the steps that takes place from a digital and physical perspective, so your customers can order your products online and get them delivered where and when they need them. Starting with the digital flow, which is shown in pink, many connections are wired behind the scenes. As you know you are setting up your store, handling orders, payments and even creating the shipments, tracking and returns. But well, in parallel, once your customer order gets created, it's the powerful physical flow that gets started. Your product will move from your warehouse or fulfillment center, get picked and packed, and finally get on its way to its new happy destination. And it is here where FedEx plays or can play a role as your logistics partner as we can help you moving your product from point A to point B anywhere. You name it, we can get it there. Thanks to our extensive Air at Rd. Network, our tracking capabilities, and even clearance expertise, you and your customers can enjoy the best delivery experiences all around the world. During this webinar, we will cover the different ways to connect your EA store and ship with us. Regardless of the platform, solution, or even system that you use. We understand that choosing the right connectivity option or even getting started with a new carrier is not the easiest nor the most intuitive thing. But that's why today we are going to guide you through the solutions and easy steps that you can take for creating your FedEx shipments. And for that, first thing you need is a FedEx account. Once you have it, you just need to choose the path that works best for your business, either using FedEx Ship Manager, FedEx Compatible Solutions, or FedEx APIs. So let me tell you a little a little bit more about these three solutions I just mentioned and starting with FedEx Shift Manager. This is our FedEx free online solution at FedEx.com where you can import your orders, create your shipments, and print your labels. You can use it regardless of your business size and it's plug and play so you can ship it straight away. Lamma is going to give you a 50 minutes demo on FedEx Shift Manager after these slides so you will get to know everything you know then. FedEx compatible solutions are third party softwares that are verified by FedEx. These solutions have FedEx services already developing their software and offer additional capabilities such as multi carrier setups. As the glamorous demo, my colleague John will tell you everything about them. And last but not least, FedEx APIs, which is sure for application programming interfaces. They can help you integrate FedEx shipping capabilities directly into your business. Unlike the other two solution APIs require development. But today we won't go too much into details on FedEx APIs. However, you can discover more on this option in the FedEx Developer Portal, and you can find the link in the related content icon. And now it's time for me to give the word to Lambert and he's going to give you a demo on FedEx.shipmanager@FedEx.com. Yes, thanks Diana. The FedEx Ship Manager at FedEx.com is an online and free to use to on our website and even better, it connects to your Etsy Book Commerce, Big Commerce, Presto Shop, and Magenta store. And before I'm going to walk you through the features, let me go over what I intend to cover in this 15 minute demo. So I will start the demo with the basics. So where to find the FedEx Ship Manager, how to connect your store, and how to set up a shipment profile to save your time in entering recurring information. Once the basics are done, I will share with you how to create a shipment for a single order, then how to create shipments for multiple orders in one go. I will also show you how to modify your shipment and even that the tracking number is pushed back into your store. And the last part is, as all businesses are a bit different, I will also share how you can customize FedEx Ship Manager by using, for example, the search and filter capabilities. But you can also connect multiple stores to FedEx Ship Manager and you can even connect your label printer directly to FedEx.com. So bear with me while I start the screen sharing. Yes, so screen start sharing started. So I'm now at FedEx.com. And as you can see, I'm also already logged in with my FedEx account and all I have to do is to click on ship to actually go to theshipmanager@FedEx.com. And in the ship manager, you can create shipments in multiple ways. One way is, for example, by entering manually all the details of your shipments in the shipment form over here. But for today, we're not going to focus on that, but we're looking at the e-commerce capabilities. So I will click e-commerce here on the left, which leads to the e-commerce lending page. And on this page, I can now connect my first store to FedEx Ship Manager. And I will do that by just clicking on connect. And then I'm guided through the steps to connect my store. So the first step is actually to select the platform that I'm using. And we support multiple platforms. But for today I will connect my Shopify store. So I'll click Shopify and then afterwards I have to enter the URL of my Shopify store. So I entered the URL and then I'll click next and now I'm redirected to my Shopify store where I have to install the FedEx app. So I'll click install and now the actual connection between the store and FedEx.com is being created. And as you can see, my store is now successfully connected. What also happens in the background is that all my orders are also imported one second. My screen is freezing so quickly. Refresh the FedEx chip manager. Yes, hope this looks better. It does so sorry for the interruption but my store is now connected and in the background. Also all orders are imported automatically and as you can see there are shown over here. Also, when a new order is placed or when an order is updated in the store, this will be reflected automatically over here in FedEx Chip Manager. Before we going to start creating shipments, I also want to share with you one other one time setup regarding shipment profiles. So when creating a shipment, we are using of course the details from your store, but some details we can't fetch and those details can be set up via shipment profiles. So let me go to shipment profiles and I will set up those defaults over here by creating a shipment profile. And as I'm shipping mostly within the EU and sometimes to the USI will create two different profiles, one for my intra EU shipments and one for my US shipments. So I entered the name for this profile. I will also set it up as a default because then those settings will be applied by default to my shipments and what I want to set up in this case are just service details. But as you can see you can set up a lot of defaults for your shipment like from address, package details and notifications that you want to send to your customer etc. For the demo, I will just select that I want to use FedEx International Connect Plus as the service for my intra EU shipments as this is our dedicated e-commerce service. And then I'll save the shipment profile and also create the next one for my US shipments. And in this case, I will also use FedEx International Connect Plus as the service. But I also quickly want to show you that in shipment profiles you can also set up settings regarding customs. So I clicked on package contents and I'm shipping to the US. So then I'm also able to set up some clearance related defaults. For example, in my case, I always want to make use of the FedEx created commercial invoice. So that means that FedEx will create a commercial invoice based on the order details from the store. And I don't need to create that commercial invoice myself. And as you can see, you can also customize the bit further. And I also keep this box checked, attached trade documents electronically because that means that I don't need to print out all the trade documents anymore, but they will send to customs automatically. So let me also save this shipment profile. And as you can see, I now have two shipment profiles available. Setting up the shipment profiles is just a one time thing. You don't need to do it for every shipment. You can use to reuse them for all your shipments. So now the basics are done. So let me go back to e-commerce, to the order of yourself, and let's start creating a couple of shipments. So creating a shipment is actually pretty easy. You just click on the order that you want to process, for example, this order to Austria, and then on the right side panel opens where you can see which items will be included in your shipments and you can even deselect the items that you don't want to include. Then below that you can select the shipment profile that you want to apply and the default one is already pre selected, but you can also switch among your other profiles. And then afterwards you also see that a shipment is generated a draft shipments and we pulled a lot of information from your store, for example, the delivery to address that's the address of your customer. We already used that in the shipment itself, but also information from the shipment profiles added. For example, the surface that I've just set it up is also added to my shipments. If you want to, you can check all the details also yourself. And then at the end we also show an expected delivery date and the estimated total costs. Know that this is test account, so the actual costs are different accounts. So all boxes are green. So all I have to do is to click finalize to actually get the label for the shipments. And as you can see, the shipment is now created for this specific order. If I click print, the label will also open a new tab and then I can print it out and stick it to the box. What also happened in backgrounds that the tracking number is generated for this specific order and the tracking number is pushed back into the store. So if I go now to my Shopify store, to the back office of the store and I open this order that I just processed, then you will see that the order is marked as fulfilled. It's shipped by FedEx. And we also added the tracking member to the order. So you can also update your customer then yourself. So that's already one way of creating a label for a single order. I can imagine if you have a lot of orders to process on a daily basis, you want to process it a bit quicker. And for that, we also have another option. For example, if I want to ship this one to Belgium and this one to Germany, I simply select the orders and then I click create and print labels here on the top. Then I have to select the shipment profile and I can switch if I want to, and then I click create and print. It will then pull all the information again from the store. I like the order details, etcetera, item details, those kind of things. And it will also complete the shipments with the shipment profile and validate all the details if they're all correct and sufficient. Once that's OK, then the labels for these two selected orders will open in a new tab. And again, I can just print them out and ship these orders to Belgium and Germany in this case. So these are like 3 orders that are processed without any Erdos. But it can be of course that there is also a problem with your shipments. So let me create a shipment to Germany in this case. And for this demo I entered an invalid phone number in the checkouts. And as you can see then in the side panel and the section opens where you can adjust the phone number fields because this one is too long actually and incorrect. And I can just click save to adjust it and then create the label. There's also an other routes in the side panel. You always see that Go to form button over here. If you click on go to form, then you're able to review all the details of your shipment. And you can even adjust all the details of any shipment by yourself here in this form. And then you can adjust the issues, but you can also make any other adjustments that you want to. And then afterwards you can simply finalize the shipment from here. And then also print out the label. So let me go back because basically we now covered this part where you can create shipments for your orders. I can imagine also that if you have a lot of orders, you maybe just want to quickly find the order that you want to process. For that, we have to search and search functionality over here. On top you can search on a name of a customer, but you can also choose to search for example for a order number, example this one, and then that's order will also show up. Another way to customize the order overview is to use the filter capabilities here on the right. So if you click on filter, you have a lot of options to customize the order overview. So you can filter for example out only the new orders or for a specific store or based on the shipping methods that is selected in your checkout destination country. Or you can show for example only the orders from today. Once you have the your filter set, then just click apply and then the order of your filter based on your needs. And so that's how you can also customize the order of a few. Then two last things that I also want to share with you, especially for the somewhat larger customers that have multiple online stores, it's also possible to connect multiple stores. So if you go to settings and then to the manage your store section, you will have an old view of all the stores that are already connected. We just connected to this first store. But below that, you can also connect multiple stores or other stores and the process is saying just click the platform that you're using and then the steps are shown afterwards. And there are no limitations. You can connect as many stores as you want to your FedEx user accounts. So that's mostly about the store part. So the last part of my demo will be about this label printer here behind me, because when I was creating the shipments, each time a PDF opened and I had to click print to actually print out the label. But you can even speed up that process by directly connecting the label printer to your FedEx account. So to do so, you first have to download the app, and the app is available for Mac and Windows. And you can find the app by going to settings and then print integration and then the download section. If you install the app, it'll take around 3 or 4 minutes and you're guided to all the steps. I did it already for this demo. So quickly enable the app to show the results. So let me quickly enable my label printer. You don't have to remind those steps. You will be guided through the steps when you install and install the app. So I now quickly enable the app for my account. If I go back now to e-commerce, if I'm going to process an order, and so let me select A order, for example this one to Germany, I'll do it in the most quickest way by selecting the order, then click Create and print label. Then I want to apply the EU profile, I'll click Create and print and it will now create the shipments for me based on the order details in the shipment profile. And the big difference will be shown in a couple of seconds, because instead of a PDF opening in a new tab, my label printer will start printing out the label directly. So the label printing is now started. And if you can maybe here and see the label was printed directly without any PDF or clicks from my site. And the good thing is you can do that by selecting a order and then click create and print label. But it also works for all other parts in FedEx Ship Manager. So even if you're using the side panel or the shipment form, it will directly print out the label on your label printer. So well, that's the Super quick walkthrough of FedEx Ship Manager. So let me stop screen sharing 2nd and go back to the slides. Yes, there you go. And yeah, I can imagine that you also want to use this free tool yourself. So to do so, just follow three simple steps. So the first one is go to FedEx.com and create an account or login. Then go to the FedEx ship manager and connect your store and then just click on order and start shipping. So you can find more useful downloadable assets in the related content window at the bottom right hand of your screen. And also, if you have any questions, feel free to post them in AQA and then I will answer them during this webinar. Thanks. For now, I will hand it over to John who will tell you all about the FedEx compatible solutions. Thanks Lambert. As you've seen, FedEx Ship Manager is a great free tool to easily import, manage and ship your e-commerce orders. However, FedEx has gone a step further to ensure that you can take advantage of FedEx services while still using your preferred automation software, marketplaces or business management applications. FedEx compatible solutions, which do come with a cost, are independent third party solutions that have verified FedEx capabilities prebuilt, making them an easy way to accelerate your shipping efficiency while saving time and money. These solutions are especially great at helping you connect all the parts of your business together and to do it seamlessly. Seamlessly managing channel complexity is really vital for today's e-commerce businesses. From the seller's perspective, a report from Aberdeen Research showed that the average e-commerce business uses over 8 channels to interact with its customers. On the purchasing side, consumers are increasingly using multiple channels to engage with brands, with research from Deloitte showing one and three reporting use multiple sales channels on their recent purchases. This channel complexity only increases over time. As businesses grow their needs increase, moving from simple management of orders all the way up to advanced warehouse, transportation and enterprise business requirements. Choosing a compatible solution ensures you have access to the latest pre built FedEx capabilities and solutions which can connect all different sales channels and multiple carriers all in one place. Understanding when a solution is right for your business and choosing the right solution in order to match that need can seem like a daunting task, so here's an easy guide. If you're just starting out, cost and transparency with shipping and tracking will be vital. Using a free tool like FedEx Ship Manager to connect your sales channel and to ship with FedEx is probably the right call. As you grow ease of use and integration simplicity become more important as you face this additional complexity. Compatible solutions can help you here, giving you an all in one way to manage your orders, connect your web shop or marketplaces and handle shipments and returns. Solutions such as Ship Station, Shippo, Linworks, Sun Cloud and Easy Ship are really good options here. This is also a time when automation becomes an important value driver. Additional back office capabilities become important such as warehouse and stock management. Solutions such as Flow Ship, Ship Hero to Ship and Bring can be good options for handling stock and warehouse pick, pack and ship, as well as return logistics, all while syncing stock with the web shop or marketplace. When a business reaches maturity at a larger enterprise scale, the needs to become ever more complex. Solutions that can scale to match that growth are vital for continued success. This is where powerful, deeply integrated enterprise planning solutions connecting to Oracle, SAP, Sage, or Microsoft Dynamics come into their own. Compatible solutions such as Medapack, Descartes, Alamico Pro, Ship, EFI, and Pitney Bowes make connecting this level of complexity easy. Finally, you may want all the benefits of integrated FedEx capabilities, but to do it yourself. For those who are interested in developing or coding, FedEx offers free application programming interfaces, or APIs. Using FedEx APIs gives businesses a set of development tools, instructions, sample code and guidelines to make it easy to get started. All available on the FedEx Developer Portal at FedEx.com. So to recap, there's lots of great third party solutions and software on the market, but choosing one that's just cheap FedEx compatible designation is a good decision as FedEx offers nearly 60 solutions across Europe that are FedEx compatible. You can find out more via related content in the lower right hand side of your screen and the link on our FedEx.com pages here. You can visit the solutions page For more information, check the features and functionality, see or request pricing, and to take the next steps to get started. If you have questions on the FedEx capabilities supported by a compatible solution, you can ask a FedEx sales representative as well For more information. Again, it's very simple to connect our services via your preferred provider. First of all, choose the compatible solution you'd like to use. If you already have a FedEx account and a user ID, go to the platform of your favorite provider and register to create an account and password. Log into the platform. Enter basic information such as your contact name, e-mail and address, zip code, company name, etcetera. Link your FedEx 9 digit account number. Once your FedEx account is linked, select FedEx as your carrier. Your FedEx rates are automatically loaded. If you don't have a FedEx account yet, no problem. First, create a FedEx account. Then share your FedEx account info with your solution provider for them to set up your account services and for your rates. As soon as your provider activates your account, you're all set to start shipping with FedEx. Note that if you have already a FedEx sales representative, you can reach out to ask for their support and we'll share also AQR code to open an account towards the end of this webinar. Now I'll hand it back over to Diana to later summarize while I have a look at your questions on compatibles to answer them live. Thank you, John. Thank you, Lambert. Let's now review the three options we cover and compare them in terms of time, posts and capabilities, starting by the time it takes to set them up. First, FedEx Sift Manager is the fastest solution to get on boarded and create a shipment. It is our FedEx online application at FedEx.com where you can simply enter with your login. It is very intuitive and it's available for all FedEx account holders and can even be used for your non e-commerce FedEx shipments. Second, compatible source third party softwares solutions are another fast way to integrate your store. From the moment that you choose and register in your preferred solution, you can just flag your FedEx account and start shipping. Note that the setup time can differ from from one provider to another. So depending on the complexity and the solution time can differ. Then the third one. APIs are the options that takes longer to execute as they require development. All the steps to follow are in the FedEx Developer Portal and you can also get guidelines from our FedEx Customer Technology team. You can find the link in the useful links PDF and the related content. Our second column is about the solution cost. So in this case, FedEx Ship Manager, as we already mentioned is our totally free solution which includes all the capabilities presented by Lamer during his demo. On the other hand, FedEx compatible solutions are at well as they are third party external providers. They come with a cost. It is nevertheless a good way to save time when you are dealing with more complex integration. And the price in here will depend on the solution and the capabilities that you choose as well. And then third, as we have already mentioned as well, FedEx APIs require development work. So this is ultimately connected to IT related and development costs. Lastly, in terms of capabilities offer per solution, if you're looking for a simple solution to create shipments, print labels and connect your EA store in FedEx ship managers, you can pull your orders and manage your shipments in a very easy and intuitive interface. However, if you are looking for a broader range of capabilities, then FedEx Compatibles might be the best choice for you. You can check from our portfolio Verify solutions which ones offer, what capabilities you need and contact them directly. Likewise, if your business required more complex capabilities and a direct integration to our FedEx shipping services, then FedEx APIs can be the best option for you. And before we move into your questions, let me give you a little summary. We make shipping easy for your e-business by connecting your E store or marketplace. You only need a FedEx account to get started so we can help you generate your commercial invoice or we bill and even support you with customs clearance. You only need a FedEx account to get started, so we can help you with everything else. And of course, we are continuously working on increasing our carrier presence and developing the newest integrations so that we can provide you with the easiest ways to connect and get your shipping. Again, the key to get it started is to have a FedEx account. But once you have a FedEx account or open a new one, you can pick your solution, whether it is FedEx Ship Manager, one of the many FedEx compatible solutions, or FedEx APIs. Last but not least, if you'd like to join the happy club of shippers, it's very easy to get started and here are the two ways. In the left, you can see the cell safe route to open a FedEx account. This QR code will take you to our online account creation process and in three simple steps, you will get your new FedEx account with discounted rates. You can scan this QA code now and follow the open and account steps after the Q&A. However, in case you need personalized rates to meet your business expectations or you already have a FedEx account but you want to get to know more about our e-commerce service, FedEx International Connect. Plus, you can scan the QR code in the right. This QR code is going to take you to a short form, and one of our team members will call you shortly to discuss your shipping needs. You can scan this code now and fill the form later. And now we came to the time to answer all your questions. If you haven't already, enter your questions in the Q&A tool on the top right corner of your screen. And we will try, of course, to answer as many of them as possible. But if we run out of time, we will get back to you via e-mail. And while the questions are coming in, friendly reminder to please stay and fill out the four questions survey, which is going to pop up at the end of this webinar. Our next online event will be on the mystifying B2C clearance in September and we hope to see you all there again. Let's now have a look into the questions. And I'm going to give the floor first to Lambert so we can cover your FedEx chip manager questions. Yes, thanks, Diana. I saw a lot of questions coming in, so I selected the three of them. Actually, the first one is about what kind of platforms we are supporting right now and if we're supported what, which platforms are on the roads map. So we are now supporting Etsy, Shopify, Big Commerce, Book Commerce, Resta Shop and Mechanto. And on the road map, we have quite a long road map actually, but we are looking at adding more marketplaces on the short term and afterwards based on the demand. We also add support for other even local platforms, but that's not for the near, near future, but more of the longer term. And other interesting question was about if we have several orders that are destinated for the same customer, is there a way to combine them into one shipment? And there were also some other feature requests. So it's good to know that the FedEx Ship Manager is still in development. So there's a team continuously working on new capabilities. So things that are not available at the moment, like merging multiple orders in one into one shipment, that will come in the future. And we will notify you about those new features in the notification area in FedEx Ship Manager. And other question that I saw and I think it's also related or relevant for this audience is about the iOSS number where you can actually add that number for your shipments. And there are multiple ways for that. So I think the most easiest one is to just add that to your shipment profile because then it will be out applied automatically for all your shipments. If you don't want or can't do that, then you can always adjust the shipment when you're creating a shipment and then you can add that number also over there. I think those are the main questions are a lot of other questions, but I'll answer them also offline. So you will get also a response to that. Maybe some questions, John. Yeah. Hi. I also have a couple questions that I'll take on to answer here. So I saw a first question which came in. Is there a planned collaboration with the German based JTL shop system, which is one of the most popular shop systems in the German speaking countries? Indeed, you can use several different FedEx compatible solutions to connect JTL. Two of those names that I would give you would be NTT DATA and Send Cloud. So either of those solutions will allow you to hook up FedEx services directly with JTL shop. While we also another question came in around connecting FedEx capabilities to the ODO platform. For that we have three solutions which I would recommend, the first being Send Cloud, the next Ship you Pro and the final one in shift. So any of those three solutions would also be able to connect FedEx to the ODO platform. Another question, I'm using Shopify, can I ship directly in the Shopify platform with FedEx? Answer to this one. FedEx shipping services can be used directly in Shopify as well as WooCommerce, Bigcommerce, Adobe, Magento platforms all via a native plug in. This is available in the compatible solution provider website. You need to look for the plug in from plug in Hive is the solution name the plug in Hive FedEx shipping app. It's also available in these platform app stores. So if you go directly to the App Store on either of those platforms, you'll find that plug in Hive application there. Alternatively to this, a number of FedEx compatible solutions are also available. Third party applications are available in their respective platform app stores as well, so you can also look to use those. Another question, I am using a solution that's not listed as being FedEx compatible. What should I do? Answer to this one. It's recommended that if you're using a solution that's not FedEx compatible. Of course, we we do recommend that you choose a compatible solution to make sure that that has verified FedEx capabilities, but if you're not, you can certainly choose to use that solution. In this case, we recommend that you check with the solution provider to ensure that the FedEx capabilities that you need are available in that solution. If you do have a FedEx account representative, you can ask them for more help in understanding what FedEx services you need to be available in the solution that you've chosen. A final question looks like though I answered a chose a solution, but I don't have an account representative. How can I get started using a compatible solution? Quick answer to this one. If you've chosen a compatible solution and you have an account number, you should contact your solution provider to get started with the registration steps. An account number is needed, but for all of the steps to register your account number with the solution. If you've chosen a compatible solution provider, that comes from the provider itself. So following up with them is the next right step. Thanks a lot. And I'll turn it over to Diana for the final questions. Wow, so many questions submitted, so many answers. Thank you so much, John. Thank you, Lambert and of course, thank you everyone. We've now came to the time of the end of this webinar, but well, we hope that we will. What we share with you was helpful today. Please stay on to fill in the four question survey that is going to pop up and Please remember also to download more information from the related content section if you're interested. And have a good rest of the week everyone. Bye bye. _1732406731709