A Quality Management System (QMS) ensures that products or services consistently meet or exceed customer expectations. By focusing on quality, organizations can enhance customer satisfaction and loyalty; ultimately leading to repeat business and positive word-of-mouth. 

Implementing a QMS involves several fundamental steps to ensure its effectiveness and success. All too often, those tasked with this daunting mission express difficulty throughout their endeavor. The undertaking of a QMS certainly has its challenges, there is no doubt, however, with a roadmap in hand, even the most complex industries with intricate systems may bask in success upon accomplishment. The one question remains though: “Where does anyone start?”

Objective

The objective of this webinar is twofold: 

1. to provide a brief understanding of a QMS; and, 
2. to provide a useable roadmap for implementing a (quality) management system.

Agenda

• Introduction
• A brief overview of a QMS and its proven benefits
• A roadmap leading to the successful implementation of a QMS
• Q&A

Target Audience: Individuals responsible for implementing a QMS within their organization.

Language: English
Cost: No Charge

Can't make a live session? Register now and receive a complimentary recording after the live event. For further information, please contact: KN.NAM.Marketing@sgs.com

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