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This webinar was originally broadcast on: Wednesday, May 08, 2019 02:00 PM ET / 11:00 AM PT
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In the last 50 years, the contact center industry has evolved from a point of cost-saving switchboards and operators to a $35 billion market that’s enabling organizations to strategically differentiate on CX and win against their competition. In this webinar, Mitel's Nichole Paschal and Talkdesk's Steve Bell will define the key shifts in the industry, explain why now is the most exciting time to be involved in contact centers and reveal how Mitel and Talkdesk are paving the way for the future of experience innovation. Register today!
What attendees will learn:
- How to use CCaaS to strategically differentiate your company with CX
- Key shifts in the cloud contact center industry
Who should attend:
- IT buyers
- Master and sub agents
- Cloud distributors
Presenters
Evan Dobkin Senior Manager for Product Marketing Talkdesk
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Nichole Paschal Senior Product Marketing Manager – MiCloud Connect CX Mitel
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Moderator
Erik Linask Group Editorial Director TMCnet
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