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Thursday, February 28, 2019 01:00 PM ET / 10:00 AM PT
 
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 Business models are changing, driven by customer demand for digital experiences. As a result, businesses are charged with transforming their complete customer journeys into digital experiences in order to meet customers on their preferred channels. That includes developing and implementing a digital customer service strategy that drives engagement and increases satisfaction. In fact, McKinsey & Company has suggested that a digital customer experience can not only increase customer satisfaction by a third, but can also reduce costs by more than 25%.

Attend this webinar to learn how you can embrace the latest that help desk platforms have to offer, and bridge the gap between traditional customer service and a next-gen intelligent customer experience built for today's customers.

What attendees will learn:
  • Why you need to prioritize a digital customer service experience
  • Defining and executing a digital customer service strategy
  • Proven tips for a successful transition
  • Example of successful migrations and benefits achieved

Who should attend:
  • Corporate executives
  • Customer Experience leaders
  • Customer Service managers and above
  • Customer support managers and above
  • Support Services decision makers
  • Help Desk management

Presenters

Tracy Oppenheimer
Head of Content
Helpshift



Moderator

Erik Linask
Group Editorial Director,
TMCnet