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Wednesday, March 13, 2019 02:00 PM ET / 11:00 AM PT
 
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 You’re spending time and effort on a “best guess” trying to understand what’s going on with your contact center operations. As more channels and complexities are introduced, that job gets harder and harder.

Businesses are often frustrated with call center reporting — but that’s often a symptom of a bigger challenge. You’re on the hunt for analytics that can answer specific questions.

Join us to hear best practices when moving from “just a report” to actionable data and analytics.

What attendees will learn:
  • the right questions to ask and metrics to track
  • why reports aren’t enough
  • powerful new ways to view your data
  • a plan to track and share successes

Who should attend:
  • A tactically minded supervisor
  • A strategic-minded customer service manager

Presenters

Randolph Carter
Product Marketing Director, Product and Solution
Genesys


Darlene Oordt
Senior Director, Product Management
Genesys



Moderator

Erik Linask
Group Editorial Director
TMCnet