Logo

This webinar was originally broadcast on:
Wednesday, March 13, 2019 02:00 PM ET / 11:00 AM PT
 
If you have previously registered for this event, please login here:
 Email
 LOGIN

Registration is required to attend this event. Please register now.
First Name*
Last Name*
Title*
Industry*
Company Size*
Company*
Street Address 1*
Street Address 2
City*
State/Province*
Zip*
Country*
Phone*
Email*
Listen to the Recorded Webinar
 Check here if you would like to automatically be registered for webinars on the same topic
You must have Javascript and Cookies enabled to access this webcast. Click here for Help.
 
Please enable Cookies in your browser before registering for the webcast.
 
*Denotes required.
 
REGISTER
You’re spending time and effort on a “best guess” trying to understand what’s going on with your contact center operations. As more channels and complexities are introduced, that job gets harder and harder.

Businesses are often frustrated with call center reporting — but that’s often a symptom of a bigger challenge. You’re on the hunt for analytics that can answer specific questions.

Join us to hear best practices when moving from “just a report” to actionable data and analytics.

What attendees will learn:
  • the right questions to ask and metrics to track
  • why reports aren’t enough
  • powerful new ways to view your data
  • a plan to track and share successes

Who should attend:
  • A tactically minded supervisor
  • A strategic-minded customer service manager

Presenters

Randolph Carter
Product Marketing Director, Product and Solution
Genesys



Darlene Oordt
Senior Director, Product Management
Genesys




Moderator

Erik Linask
Group Editorial Director
TMCnet