Even in times of environmental shifts, customers and employees are always top of mind. The need for the right technology is heightened in order to maintain business continuity, create flexible and agile contact center environments and empower your agents all while creating strong customer-centric journeys.
How do you accomplish all these goals at the same time? Where do you start? Who should be involved? What results should you expect?
In our CCW Digital webinar with Avtex on April 8th, at 2PM ET, we will discuss:
• Ways to avoid the biggest contact center technology mistakes as you transition to the cloud, embrace AI and how to think ahead to build a scalable and agile work-from-home environment
• Instructions for adding and integrating channels to create an omnichannnel CX
• Tips for diving deeper into data to better understand your customers - and orchestrate stronger journeys
• Steps to aligning key internal and external stakeholders around contact center transformation
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