Hi and good morning or Good afternoon to everyone who is attending today. This is Mary Fluharty and Tracy Harrelson and I are here to share with you the knowledge hub. I know you've been hearing the term knowledge hub for several months now. We wanted to have an opportunity to walk you through the knowledge hub to take you live, to show you some of the more extensive development that we've already done, as well as looks. Forward to what we have planned in the coming months. So we appreciate you spending your Friday part of your Friday with us and we look forward to taking your questions throughout either I'll be talking or Tracy will be talking. So one of us can answer questions and we'll we'll just keep it kind of casual and shout out your questions as they come in, or maybe won't shout but will share your questions as they come in as well. So before we get started, we would like to do a quick knowledge check checking for understanding. It's been about six months since we launched the knowledge hub today, so as we're doing our polls, we want you to go ahead and answer your question will talk through the results so. So quick first question, where do AC team members access the knowledge hub? Go ahead and answer your question. Is it concur? Salesforce, SharePoint or Google Drive? I will give about 1520 seconds married for this and then we'll go to the next, yeah. And hopefully everybody can see the pole on screen. OK. I'm ready for result. Rocket are smart audience. Turn off get it. Nobody said Google Drive. Thank goodness that means nobody has a Google hang out there for work use anymore, right? So is it concurrent sales force to share point it is Salesforce. Salesforce is how you access the knowledge hub. Good job. 93.8% of you. Alright, where do clients access the knowledge email@example.com, knowledge.act.org, success.act.orgwinning.att.org or hubspot.com? And I was happy with that last full Mary that nobody said, what's a knowledge have said that my heart just detach. But it's OK. All right, and the poll results. Wow, wow 100%, we could just stop right now. So great job. So yes successthatect.org OK next question what information is posted on the knowledge hub are their operational guides and resources product support for internal team? Student success kits and Training Toolkit. Internal and external communications or all of the above. OK. The result. Up Hello wait Scroll down. Can't see the results there. No, I didn't look like it came through. Alright, will talk through it so ect.org is our main company site that provides product information and marketing collateral. Knowledge.act.org you may recall if you were here at that point, that that's the old knowledge area that we referred to as Mindtouch, and in that during that time it has pre AC T the AC T and some Academy resources and that all of the information that was on my touch has been migrated into the knowledge hub. So it's important to note. Now we're bringing overall product information and supports into the knowledge hub. And we're working closely with a lot of cross functional groups from marketing and implementation services to ensure that the content that's placed in the knowledge hub or if it lives on att.org that would provide a link to direct to those resources. There an 1 interesting note is that to date we have aggregated 1300 different resources into a centralized location for easy searching, so it's been quite a heavy lift to identify and move and. Create all of those resources, but we're really working hard to make that one stop shop for you. Let's talk through a couple terms and we kind of move through these rather quickly and sometimes we have to stop and pause and say Oh, did that make sensors that common language for everyone? So we thought we would do a quick. What is knowledge hub? What is success? How do those relate to each other so? If you want, we like to think of is that the knowledge hub and its relation to success in the actions you can perform with Salesforce. So as you see in this image here on the right, we think of success. So firstname.lastname@example.org as a house and you can walk through that door. We like to think of sales force as the door of the house and through Salesforce you have that full functioning of the app. And if you want the focused view of just the resources then you can access it through the window and the knowledge hub is the window into Salesforce. It allows you to see all of the resources house in a community themed format. So let's talk about some of those terms. Success is the main hub where the knowledge hub is a part of, so the knowledge happens. A room in that house and this is the portal 2 on my reporting. Another systems for beta be users. Currently only on line reporting users will create a username and password to access the online reporting portal and can manage an request access to National, District and state data. Access to PA next another another resources. So we think of success as the parent too. The knowledge hub. In the future, there may be efforts to personalize. Uh, users experience generally into success, and so some of the resources that are in the knowledge child may be allocated to a specific user based on who they are. What district are from, what products they use, etc. But at this time, as we mentioned online reporting czar. Behind that user username password the knowledge base. So knowledge base is the internal term for knowledge hub and Salesforce an use the Salesforce search on the knowledge base to see all the articles that are posted in the knowledge hub community. Alright, so we talk about different types of assets and one the article is one, so the article is how resources delivered via a knowledge base article from Salesforce. So art of articles can be attached to cases for customer support viewed and sales force and the knowledge hub and internal and external links are generated for direct access. So an article could be a folder and within the article there could be a number of different assets. And we'll walk through some examples of those when we go live. A related tab so. When we go live will show you specifically the related tab, but this is the area of a knowledge hub article where we can post additional resources such as a PDF, a PowerPoint, Excel, video file and all all of those resources related to the article will will be placed in tagged in the related tab if their external resources of public URL will be generated. And linked in the body of the article. But if the resources internal only, you won't necessarily see that external link that permissions will be set accordingly to view the resources via the files widget or the related tab, because we don't want the public link to be generated, because then we run the risk of. Um? Of security on that one, so SSO you've probably heard this term but it stands for single sign-on and this is how internal team members can access the external knowledge hub community. Through SSO through Salesforce, team members can view both external an internal resources. So you, as a team member can SSO into the knowledge hub and see everything that a client sees but also see all of the internal resources. So you have this really broad collection and then a client when they log in through success dot att dot or when they access through success studies GT goes out or do they only see externally available resources? So you may have 200 resources whereas an external. Of the client may have 100. So that SSO is the only way for a team member to log in to access success and knowledge hub. And, uh, feature tile. So this relates to the images in the main area of the knowledge hub, so any product that has its own topic page will have a feature tile on the main page is an will walk through that. OK, next slide. Alright, it's been six months since we launched the knowledge hub and we've been getting some really great traffic through the site. And each month we pull our stats and can see the unique views. On articles growing daily, so it's really nice to be able to see that data and we're starting to build out a dashboard to be able to. Not only see where we're having empty keyword searches that will help inform asset development, but we're also creating synonym list where we can if somebody searches for something an it's a synonym for, something else will be able to tag it and then improve our search. Results so as I mentioned, to date we have 1265 marketing operations sales enablement and training resources in one location, and those are within 640 five articles or folders and 78 internal articles. So some of our most popular ones, Pearson access, next user guide, has over 11,000 hits, which is. Pretty significant AC T Aspire resources over 5700 on line reporting almost 5500. Access or hit. So you can see by the feature tiles that we have listed here. We have many of our products featured and we have others in development. And even though you may not see a tile for a particular product, that doesn't mean that there aren't assets somewhere in the knowledge hub through SSO. That means that there isn't product information. Posted externally, but. But we do. For example, we have a San workforce resources posted for internals users if you search, but we're waiting for additional resources to build out the public area so you don't see a feature tile there yet. We we are hopeful that we'll be able to get our workforce section out there very soon. We just have to get a few more and they're all in final approval, so. So now that you know a little about where we've been for the past six months, we're going to take a look at where we're going. So looking forward into the future state. So I'm going to turn it over to Tracy to review what features we are working on in the next PIR top. Five tips for utilizing and then knowledge hub live demo. Tracy Thank you so much, marry you, heard we have a lot that has been going on with the knowledge of a lot of you. I'm so happy when we get feedback in when we get great questions like I'm in the knowledge hub. Can you tell me where to go? It shows us that people are really starting to access it as a valuable resource that it is. So we've come a long way since our ceceo or measurement summit in September. And over the next couple months you will see some additional changes and. Updates to improve the user experience, and we also really like I said, takes feedback in as we go and if we if you have some feedback from the field, you have some user experience feedback. We'd love to try to integrate that in because it is just a baby is 6 months old and we're still nurturing it. So with the help of the sales force team and I just have to pause to give a big shout out to Dan Brock, Heather Self, Emily Ville, Melissa McLaughlin, an Patrick Cutsforth. They have given us so much support within the PRI planning event. The development work that is above my permissioning in Salesforce. They really helped us, you know nurture this area. Our feature that we have is slated for P I-17 and we're going to really, really hope that it's going to go into production at the end of May, so some of the features that you will see in the next couple months are increased navigation on all of the pages and you can see a little image there on the right side. What the new page will somewhat look like. We have the increased navigation Anna sidebar menu, so this is a collapsible tree menu where you can open up an Explorer. All of the topics within the products. We're also going to be able to view the article directly from that main page and still maintain that tree navigation to give the user a better navigational experience. And we're going to be updating some languages and descriptions throughout the knowledge hub just to make it more more descriptive. Everybody understands the purpose and the resources that will find. So what I'd like to do before I go Live is go into my five top tips of using the knowledge hub to five functions that team members can use to give a really positive experience. Hopefully you may some of you like I see a lot of you in the room that I know how that have access to knowledge hub. You're really great at navigating and finding resources, so hopefully some of these tips are ones that you've used in the past and hopefully sharing something a little new with you now. So my number one tip is the quick search in Salesforce. I'm going to demonstrate this with alive, but if you are not single sign-on into the knowledge of and you're in Salesforce working your accounts working cases. You can get all of the resources. Like Mary said, walk through that door. You can get all of the resources through that search bar. So right in this area, before here at that menu you can filter down to the knowledge base that internal term for the knowledge of that Mary discuss and you can just start typing in those key terms into the search bar and you can see suggestions or see a full list. My second tip and I know a lot of you have done that is SSO into the knowledge hub. So well, though you have the full features of the knowledge hub within Salesforce, you can search all of the articles in that search bar. You can also pull up through that search bar. All of the related files that 1265 files that Mary discuss. You can also find all of those through the search, but if you'd like to experience the full knowledge of and walking your customer shoes, you can do that through the app launcher. So there's two visuals of the app launcher. Depending on your experience in sales force lightning, the first is it might just give you on a list of the apps what you see on the left with the Red Arrow. If you don't see AC T success at first, then you can view all and you'll see the yellow icon for AC T success. We have a story in that we're adding some description to that AC T success single sign in button and we also have a story in to remove the knowledge hub you'll see at the bottom. There's a crossover, the knowledge hub you don't want to use that one because it doesn't love you in it only gives you the public version of the knowledge hub, so that is going to be an app that's being removed from Salesforce. My next tip are the internal and external links. There is a very big difference when we're working with our resources, whether we provide a customer, an internal link or an external link in the top image you see the internal link and this is actually now in every article. Very exciting. Any article you open up in the internal version you can see that internal only URL that link will start at. AC T Inc dot lightning because it is the Salesforce Lightning app that we do our internal. We give you our internal articles you through. That tells you that an internal only link and only AC team members can access it via that link. The second image below shows you the success that act.org link. Any public facing resource? If you're sending a link to a customer, you first want to make sure it is public facing because we don't want to have anyone log in right now, only on line reporting has to log in. Everyone else all of their resources do not require a login. So you want to make sure if you're sharing that external link, it is a success.act.org link and the article is checked to be viewed viewable for public user. And I'm going to show you a little bit of that as a little check when we go live, but it's important that you know the difference between a persistent internal only link, which is a great tool and a bookmark for our team members versus that external link. So just to add to that, it's really nice when you're supporting a customer, because as training production continues to create more micro learning training, tutorials, simulations, they're all being posted in the knowledge hub. So for example, if you if the question is How do I generate a student roster and we have a tutorial for that, you would be able to generate that public link and send that directly to the customer and say here's a a walkthrough of how to. Generate that student roster. Please let me know if you have any questions so it will be a really nice way for you to respond. Provide the support in a really easy, consistent way. Patrick Absolutely. All right, Next up my 4th tip is the dynamic searching in the knowledge hub and this is for customers. We do have a lot of resources. We have over 640 five external articles in the knowledge of across all of those products, so that's alot Aspire alone has over 115 articles. That's a lot of information that external customer has to sift through. So at right now as part of our audit six months in, we're really looking at all the articles where their categorized. I'm working with the product managers. To make sure that they're all in order, right now we're starting with the AC T on line reporting an aspire, and then will work with the others kind of in the same order that we were brought onto the knowledge hub. But to help us users search what's really nice is the dynamic searching. So if you're on any topic page within the knowledge hub or any category page, if you were in user guides for pre AC, T or any of the different categories as a user starts putting in those keywords, the page dynamically adjust to those filter results. So it gives you a suggested article and a lot of those suggested articles are based on your past. You know, experience in activity within the knowledge hub or past viewed article and then it also in the body. Of the knowledge of it dynamically adjust and filters those results. So if you were typing a term like user guide, it would then filter down and only show you those articles that have user guide in the title or the summary. For the searching is really strong within the knowledge hub. And my last tip before we go live is the overview of product support. If you don't know where to start with all of these resources, you're just not sure this is a great starting point. It is a catalog that we have that outlines every internal sales enablement tool and product support that we've created. An RPM and training team ago. Sales enablement tools pull in all of the marketing resources from the content packs. And Itemize it in this support document. But what else is in the document gives you step by step directions on searching in the knowledge of it. Provides support on how to single signon in it. Provides you talking points for customers as well, so it's a really nice document just to get started and you can just type in product support or overview into the knowledge of you have to be in Salesforce because it is internal resource. Or single sign into the knowledge of and it's a good starting point to get your feet wet and get you confident within the knowledge of. R right so if we don't have any questions and Mary I'm taking a quick look at our Q&A and it doesn't look like we have any questions, no questions yet. So why don't you follow me and we will go into the knowledge up and do a quick live demonstration. So here I'm going to share my screen. And the first step of going to take you as I walk into the knowledge of and hopefully. You can see. And let me know if you can see my screen where I'm pulling up the knowledge I've met success that a suit that it works. And hopefully you not yet, I'm. Refreshing to see. Now. Not in there yet. Let me try one more time. Then So while you're doing that, Tracy Megan asked if we can create tags to make internal searching easier, and if so, I think a workforce tag would be good. So all related resources show up so. A resource is tagged too. The appropriate product, so if it's if it should be tagged to all of workforce products and we tag it too, we associate it with all workforce product. That is accurate. OK, Dan and Lisa say they can see it, so that's great. Excellent thank you guys. Alright, so first I just want to very quickly show you the customer experience and like you like we said before only on line reporting needs to log in using the email and password they create their accounts to access the online reporting platform. Their single sign into other applications. All of the other products are the resources are open for the public. You are so they can. You can either jump into the resources right from here. Or you can go to the knowledge of at the top and you can see the full list of tiles like you saw before. So as I'm working in here and let's say I want to just go into one area here, I went into the priests ET. Like I said, with the searching, if I start searching information here and notice how my page filtered so now it's I typed in user, so is it using my results? That's what it picked up, so it's filtered my page and narrow down my results. But it also gave me options across all of knowledge of that may have some of those keywords. So it's a really nice way that you can search. Now, as I'm looking at an article and I'm gonna back out into the knowledge of and go into here. And let's take a look here at my ECT journey. So here's an example of a video that's embedded within the knowledge of many of our training resources that's created by the training production team. We embed them right into the article so it plays on screen and as you as I Scroll down, you can see I only see my title, my summary, and this is the end of the URL. See my URL I discussed before success in the act.org. I know it's a public facing asset and I have my URL here. That's really all that I see down there. When I'm logged in and I'm going to show you that a moment you see a lot more information like the visibility of the article, the number of views, and you have a couple different fields and the play off of Megan's question with the categories, you'll see the little pill. I gotta pill icon at the bottom here. These are the categories where we can cross cat, so one article can be tagged into multiple areas. So as someone's reviewing the article they can dig deeper and say Oh the ACC. Well, let's see what other resources are available with the AC T. And they can drink a little further. And here I see that this article actually is getting started. The AC T and product support. So by selecting any of those tags or those topics. I'm able to jump directly into that area. Thank you. Continue to explore additional resources. So the customer know is very simple, they don't need a log in all of the resources are available to them if their viewing something. For example, I want to show you the online reporting. Here it shows me I have 15 article. But you'll notice when I load more articles, they're not 15 here. This is one question that I often find. This tells me the total number of internal and external articles, so if they're not seeing everything, that means that some of those articles, maybe internal only, and when you single sign in into the knowledge of, you'll see everything with on line reporting. This happens often because it's on line reporting. A lot of our articles are locked behind that customer login. It is the only product that is locked behind a customer login. So here's an example under product support. They only have one article available to the public viewer, but there are nine total articles, so if you ever see a discrepancy in that number, that's why this count is telling us how many articles altogether internal for a customer or for the public viewer, and depending on your role you'll see only what's available. Right, so now what I want to do is go in and put on my AC T member hat and I'm going to access the knowledge hub so I can walk through that front door and see all of the resources that are available. So I'm going into sales force. And I'm going to single scion. Here. And so, as I said before, depending on your personal preference, your your comfort level with sales force, you have all of the resources right here. Using the search bar and you can be on any of the apps within Salesforce Lightning. The only requirement is that you're in the lightning experience. I can search right here in the search bar and come up with all of the results that have those tags and those keywords. But if I want to refine my search just a bit more. I'm going to use the drop down menu. And Scroll down to the knowledge base. Remember knowledge base is the internal term. Knowledge hub is our community. I like to just say knowledge and then it covers it all. So now here I'm in the knowledge base. Now when I rest my cursor in that search bar and notice the only suggested articles have the yellow icon. So there all the knowledge of articles. And let's do I wanna see what's going on with the enhancement. I just start typing in the AC T and it's that intuitive. Searching it starts recommending articles from forming an because I want to see some internal information on the AC T enhancements. I had to choose those sales enablement tools right here. So remember we went to the word. The Glossary term article so att enhancement sales enablement tools? That's the article. It's kind of the folder and then within that folder is what you're seeing on the page. Excellent, yes, and this is the article. That, like Mary said, well, how's everything at the end? The bottom of the article we have this field that was just added a couple weeks ago where if you want to bookmark this you wanna make sure you have a list of handy dandy CHEAT SHEET on your desktop and you wanna put these sales enablement tools crab this link. This link is specific for our AC team members. Anyone with Salesforce access can view the resources via that link. This link is not for the external folks, that's that success. Lincoln. They wouldn't have access to this as an internal article. Below the URL in the article you can see I talked a little bit about the visibility. This one is visible only in the internal app, so you have to be logged into Salesforce or single sign in into the knowledge of to see this. The second item visible to customer that's for online reporting and like Mary mentioned, we're really hoping to get some customization eventually on the road map here. If that's down the road, then we'll be using this visible to customer little more so it's locked behind a login. Most of our public facing articles, though, have all of these three checked, and it's visible in the Public Knowledge Base, which is our knowledge hub. So as you're looking at resources and you want to use them with your customers or you want to share them, it's always good to take a peek at the bottom of this article and see exactly the visibility who is able to see it. One other point on visibility that I wanted to mention. Is. We're going to jump into the related chat to see all the different articles that are housed in this folder. All the resources. But here in the body of my article were pretty consistent on our styling and are linking. So you'll notice that we have internal product support and it's not hyperlink. You can see these are the words are in black right here. There are not hyperlinks because we're not going to generate a public URL for an internal confidential asset. So anything that is internal, I really try to put in red internal next to it so it calls it out. But also you'll notice it's not length like our external product support. These are linked because they're either linked to ac2.org site because it's an external collateral housed over there, or I generate a Salesforce public link so that it's viewable and it can be shared. So those are the differences when you're looking at the article between an internal asset we would never link our background or and get that out on the web. To an external asset and when you select these external assets, you'll notice here it opens in a new tab. Everything opens in a new tab in the knowledge had been in sales force that we maintain that navigation back. And they can scroll through those resources for those external. Now, another one of those vocabulary terms, the related tab. Just like Mary said, because this article as a soldier. In our related tab here, the default is to open to the details so you can scroll to the article. See what's there. If you want to see some of those files, what resources what would be in that content pack that you all were used to? You go to the related tab. And you can view your files. You can select if you all and you can see what you have available. Now with this you can preview and gather any information you need just by clicking on the link. You don't even have to download it. You can grab your information, close it out and you're always going to the most recent asset. Is it something that you feel like you need on your desktop? You have to take it. You'll be offline and you want to refer back to it. You can certainly download these internal assets, but I highly recommend you don't keep it on a desktop very long. For example, our internal FA Q here for the September 2020 enhancements is 29 pages and it's updated pretty much every other day as decisions are made. So it's really Leonards new related back to that persistent link that bookmark that internal URL I told you about and then you can always go back, check the revision date. This was updated this morning, check the revision date and make sure you're always working off of that one source of Truth. The most updated asset. Mary, did you want to add anything to that? And I heard no, I would only reiterate. I would reiterate the point you made about downloading and saving the. For example, the on line testing section of the. Of the enhancements FA, Q We're building that one out regularly because they're just now making a number of decisions that I know that a lot of you are getting questions about and we're updating it really every other day. As as responses and uh, decisions are being made, so always refer back to it and I know I see Sean on the call and he said that we've reminded them 8000 times, so will consider at 8000 and one shot. I like that oh, and Krista also ask the question, what are we calling this platform with external clients? And we are using the term knowledge hub. It's a good question. Excellent question. Yes, they access the knowledge up through success dot AC dot work. Success is the house, the parent knowledge of is the extension of success that provides the resources and product support for the customer. Yeah, and Krista. We're in the process of putting together a communication to existing client and kids on the line, and I'm working with her team to help get that word out there. We wanted to have it build out. More so, and before we send any formal communication, but I think we're ready now to let people know, sort of independent of other products and links that we've embedded within communications. But I think we're ready now for a standalone communication about the resource. Perfect. Alright, so now we walked through the door. We walked through the door of knowledge of your not in the knowledge base for searching and sales force. You can see the articles you have the content in the article a lot of times also within the articles we like to link related resources so you know a great related resource for the enhancement sales enablement tools is the communications. So if I click here notice I open again in a new tab. I maintain my navigation back to my original article. And again, here I can see I've got internal communications, they're not linked therein that related tab. And then the external communications blogposts websites, all of that is external collaterals. And that is linked to open in a new window. So once you get in there, when you get into an article, it's very easy to continue exploring. We really like to say you have all of the resources at your fingertips. Uh, one stop location. Any other questions Mary that came through before I jump in single sign in into the knowledge hub? Yeah actually West had a great question so he said is there one place to go to find all product and support? PS that would be used in promoting att products instead of having to go into each product to find that information. Do you want to show him the big the big list that he can get through Salesforce? Yeah, this was the overview of product support, so unfortunately the they're not. Everything is not in one related tab, so you would have to. I've navigate into the different product areas to find it, but we do have the overview of product support that I mentioned before and it's an internal article, so I go to my related stab here to access it. And this will give you a pretty comprehensive listing of everything that we have and it gives you a direct, persistent link so you know we have packs or we've combined the K12 School District sales enablement tools like the content, the previous content pack so that has some cross products resources, but by searching this catalog I think it'll be your best first step to see what's available an what is there. One nice article that we have is the success stories. We actually have an article just on success stories, so if you're looking for that really cross functional for all products. I have one content pack or article up here. That links out every success story by product. So that might be beneficial. These success stories are also though links within the individual sales enablement packs. Think that helps West little bit answer the question. And then Dixmude ask, could a date of revision be added to the information in a document like a see T enhancements so we can quickly see what has changed since the last access. Yes, the revision dates are always in the article, so there within the article. Now if a large update has taken place then you will see the modified date will change up here. But I don't change that modified date with little changes here and there, just when we have bigger updates. What else that we do is for an example, is the on line reporting communications? So these are all communications that are going out for say on line reporting. As we have big items that are released and add it to the article. You'll also notice just little tags here. Ask her just like the internal tag, just to highlight that, but I think if you're always looking for when was the latest revision of that asset, we always try to keep that revision date in the bottom right of the footer, update it. Another thing that we're trying that we've initiated is to send out a weekly communication around the September 2020 effort. So we started that last this past Monday and sent to directores with an app to forward. So if you haven't received that, please let me know. We want to send out just kind of. That have been made or or within the past week because things are starting to happen a little. More quickly now with test center management with some other decisions, we want to keep everybody updated on a weekly basis, so we've initiated that as well. And one piece that we're working towards, Mary, mentioned a little bit of the dashboard. Part of the dash food will be a listing of our recent assets an I'm trying to pull in a report where the most recent updates and changes will populate in that widget. So we're working on that. It's not. You know. It's definitely isn't important need, so hopefully between that the revision dates you're really able to see when the resources been updated. These are great questions anymore memory. Now, I think we're caught up. Alright, now what I'm going to do is I'm going to launch a see T success so I can single sign in into the knowledge hub. The customer facing area. We don't have a log in a username and password for it. We have to SSO. So what you do from Salesforce is select the waffle at the top and then you see the AC T success. Now again these you may not see a see T success at the top, especially if you haven't used it. It might be buried towards the bottom. There's The View. All this is like the compact view. When I do view all, it will expand and you can see all of your apps. And then here you can see they've added us. This is been updated. Yeah, they've added the description here. SSO to the knowledge hub for internal assets and let me do a quick and they remove the knowledge of one. Thank you. So we don't have to worry about that other one in there anymore. So what I would do is select my face with you success. Here again, I open in a new tab. I maintain my navigation in Salesforce if I want to pop back. I know that I'm logged in because this looks a little different than the other one. The other one had a username and password fields and I had resources on the right. It was a lot bigger. I know that I'm logged in here because I see my name in the corner. If I have any notifications chatters anything like that, my Bell will be red and I can read those because remember I'm looking through the window of Salesforce here. I am able to see everything I would see if I walked through the door. And I'm going to, just as always, I'm going to pop over to the knowledge hub. You will see a little different. I have organizations in cases. If I have any of those that I'm working on, you can access that information here. So now I'm going to view just like a client would. I'm walking in their shoes. The only difference is I can see customer facing articles and internal only articles so everything else is the same experience. And just as before, I want to show you just how it looks a little different. Before we pulled up the AC T enhancements and you saw that FA Q. So here this is our customer facing version but I know I'm logged in so I get all the bells and whistles of Salesforce. And I'm going to search now under product support in all of the categories is where we kind of hide those sales enablement tools. So if you jump right into product support, you'll see a lot of those internal only assets we don't have. We have also external product support to fill the category. But really, when we're putting our sales enablement tools or putting it in product support when we're putting our training production, those training resources, we're putting it in the training resources area. So here I've got my content back. I can see the last time it was updated March 6. I did a pretty significant change with the background are bomb adding in some more goals. I added in some FA Q items like Mary said. So I felt like it was a significant enough. I wanna make sure we reflect that so someone can see. Well maybe I need to peek in here. We've had 927 views, that's great. Here now when I open my article. It's the same setup as the internal, I think, just a little more polished view. So as I Scroll down I'm looking on the left side first. You can see again be there not linked because their internal but these are all hyperlinks. If I selected any of these, let's say I want to check out some research of section retakes, it opens in a new window so I can maintain. My navigation as I scroll to the bottom again you'll see those additional fields that I noted. The public viewer couldn't see. So here I can see the visibility this would flag. I should not share this with anyone. I cannot share this success link with a customer because it is not visible in the public knowledge base. Therefore, if they're not single signed in, then they're going to get an error and have to log in and they'll never be able to access this unless you go through SF. So that's a really good check if you want to share a resource with the client. Scroll down and make sure it's visible in the public knowledge base. If you're not logged in and you're just that success in your searching around, all of those are public, so you're good. But if you single sign-on you want to make sure that this is an internal and external asset. Again to you have that internal only URL and that will actually open back in Salesforce. It'll open it up there. And then on the right side we have the related stab your new vocabulary term of the day. Now we have the file widget. Here I can see my files widget and these are all of the resources that are in the related tab in the community version it's in this file widget. So they can select right here and view it in the light box just as you did before. You won't see these details here on the owner of this article, so I have a little bit more detail. You'll just have a black bar because this is locked down, you cannot generate a public link with an internal asset you can have. If you can download it though, but you cannot generate an internal. Tracy, why don't you go to the view? All 'cause that may answer the question that was raised to about being able to see the assets for a particular. Search about yes so they can view the first. The ring were shown in that file widget. If I'm selected. View all this like the related spat. Kind of even looks like the related cat. You can see all of the resources you can see the last time the article was modified by my modified date and right here again, just like the others. I can pop right in. I can give you the resource, scroll through it, get the information that I need. And then go into each different one. Now to get back to the article, they have the Breadcrumb Trail at the top. So if I wanted to get back to the details area of the article, get out of my final, I would just select the article name. If you went back even further, you could go back to the original topic page at the knowledge of if you wanted to completely block out. And just like my breadcrumb trail up here, if I'm done looking at this article I have a choice I can pop into some other sales enablement tools. These are related articles. These are all sales enable impacts 'cause it's kind of relating the title and summary and tagging. Or if I want to see what other product support is out there, I can use my breadcrumb trail. It's a pretty thin breadcrumb trail, but we have it that you can pop back to the product support. And even pop back in the top left corner back to the AC T if I want to. So we're almost that time. We have a little less than 10 minutes left. I want to stop here. Make sure that we answer any questions. And of course give people time to jump to their next meeting if they have to. But hopefully memo seeing where we've come in the past six months has really helps you understand a little bit more of the knowledge of and will help you get in there. So Mary did you want to add anything? Or there any additional questions? So 2 quick things on each product page you'll see that when we talked about the different categories, we tried to be very consistent across all products to make it a consistent user experience. Regardless of which product one is in there looking and searching. So reason being we have clients that use multiple products and so we want that user experience to be similar. The same and or similar regardless of product. So we'll see the getting started Accessibility accommodations. Demos and reports FA QS so we tried to maintain that consistency so. We have some tweaks to that based on products, but generally consistency and then the other thing I wanted to be sure that we put out there as if anyone wants us to come to your team meeting and do a presentation, do a quick walk through training. We're more than happy to come and make sure that everyone is comfortable with searching through the knowledge hub in finding these resources. It takes some time. It takes some practice. There's a lot in here and we are continually improving our tagging and are synonyms and are. Our search search results so we understand it takes a little bit of time to get in there to practice to get the results and so please let us know. We're happy to come and work with your team. Absolutely. Great. Alright, well I'm going to stop sharing here. And just want to open it up for any additional questions that you guys may have, but we I think we were able to attack a lot of them as we went through. I know only six months, right Kerry? I feel like. I feel like our baby is our baby is no is really like sorry rolled over in the bed it's starting to crawl a little, maybe even sent to walk. We getting there well that's really is nice to spend a great cross collaborative project too with marketing to bring in the content packs and make sure that we have one stop location for team members to find resources. So it's been a great project. Alright well thanks everyone, I hope you have a great Friday. Wash your hands and stay healthy this weekend. Thank you all so much time on a Friday. Please, like Mary said, don't hesitate to ask questions if you wanna walk through. Check out the resources we are here to help and have a wonderful Friday.