In customer service, having the right information, quickly accessible, is key. But when data resides in multiple, disconnected systems, this leads to long response times and frustrated customers.
Join Watson Experts as they showcase how we’re using AI to create a one-stop-shop for customer resolutions, connecting your systems of record for faster, more accurate responses. The team will announce game-changing new features such as integrations with Salesforce and Zendesk that not only help create a frictionless automated experience, but also make human interactions more impactful. They'll cover:
The new Salesforce integration that can be set up in seconds
The 'see more options' function, designed so your users aren't faced with a dead end
Web chat UI best practices ensure your customers get their problems resolved quickly, the first time