Business Intelligence: Improving client experiences in the call center
Over 60% of customer service interactions are still happening over the phone. Long wait times impact customer satisfaction and drive costs for the call center. Companies are looking to enhance their legacy Interactive Voice Response (IVR) solutions with AI. Come learn how you can automate the call center – to reduce costs and improve efficiency with Watson Assistant and IBM Speech services.
Transforming Customer Service with Watson Assistant
IT and customer service departments have long faced a challenge between improving the customer experience and reducing operating expenses. In today’s competitive landscape, great customer service is no longer just a differentiator – it’s imperative to success. At IBM Watson – we get it. Our products are designed to transform the customer experience while simultaneously reducing costs. Our webinar will give you the roadmap you need to begin planning your customer experience transformation.