Mar 17, 2020 | 2 PM ET/11 AM PT
Hosted by American Banker
Service excellence is the key for building trust and loyalty in retail banking. In fact, 90% of retail banking transactions are service-oriented. Yet many banks’ service experiences are broken because they’re disconnected across channels, missing key self-service functionality, and lacking the personalized and proactive engagement that customers expect.
In this webinar, we’ll reveal a playbook for transforming service engagement by connecting every channel, business process, and customer data point to make your agents more efficient and your customers more satisfied.
You’ll learn how to:
Please note the sponsor has the right to block any attendees from joining the seminar.
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