One lives in constant fear that somewhere, someone will change something seemingly benign and trigger the dreaded P1 incident. They spend entirely too many hours of their lives on calls between 15 different teams trying to figure it out what caused the outage, while the clock ticks, MTTR rates skyrocket and customer satisfaction plummets.
The other decided to take a phased approach to IT Ops modernization. As the business adopted new technologies, so did they. Consolidation of data across all monitoring tools. Artificial Intelligence (AI) / Machine Learning (ML) to automatically reduce the noise and identify root cause in real-time. And automation of key incident management workflows. Improved NOC productivity, increased L1 resolution rates, prevented P3s and P2s from becoming P0s and P1s, reduced ticket volume, reduced MTTD, MTTA and MTTR, and most importantly, made customers happier.
If one of these teams sounds familiar, join Nancy Gohring, Principal Analyst at 451 Research, and Mohan Kompella, VP of Product Marketing at BigPanda on Wednesday, April 8 at 10am PDT for a 45-minute live webinar. They will share: