The adoption of B2B digital commerce is staggering with Forrester predicting by 2023 the US market alone will be $1.840 trillion. Meanwhile, global revenue from offline channels will decrease by almost 20% by next year.
In anticipation of this dramatic shift, manufacturers and distributors are upgrading digital channels and rethinking traditional ones to stay ahead of competitors and protect profit by delivering trusted, personalised and seamless commerce, sales and service experiences at every critical touchpoint.
Join our webinar to hear from Steve Reid, Head of Transformation for Laminex Australia, who will share how he is driving the company’s CX transformation. And see the findings of a study with 240 leading B2B enterprise manufacturers and distributors to learn how they plan to thrive using omni-channel sales strategies, customer insight and reimagined value chains.
Register now and save your seat!