A recent survey conducted with Forrester indicated that 73% of CX professionals believe that customers prefer a combination of physical and digital (hybrid) customer experiences; 84% agreed that hybrid CX builds loyalty. In this session discover practical use cases and how to take advantage of a hybrid CX strategy.
Aaron Everingham, Country Manager ANZ, Quadient Australia
Sean Sim, Managing Director, Customer Centrics
Praveen Miranda, Head of strategy, Business Design & Portfolio Governance, Unisuper
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