Transforming CX is now a strategic imperative for businesses, and AI driven Customer Engagement Analytics is enabling this transformation. With best practice examples, In this session, discover how AI (Sentiment Analysis or Machine Learning) can help drive powerful use cases, such as customer satisfaction improvement or sales efficiency.
How to generate 30% increase in Sales effectiveness
How Customer Engagement AI driven Analytics is the most powerful way to impact CSAT
How Sentiment Analysis on customer interaction can be operationalized to drive better CX and EX
Philippe Mercier, Vice President of Analytics, APAC, NICE
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