An Enterprise Service Management (ESM) approach extends beyond ITSM, helping deliver cost-savings and operational innovations across departments. But what’s the right path for enterprises to take in achieving this promise?
Join our webinar with Charles Betz, Forrester Principal Analyst, as he presents key findings from The Forrester Wave™: Enterprise Service Management, Q4 2019. This study covers many enterprise-wide service delivery challenges and outcomes, along with the types of solutions to address these needs. You’ll gain valuable insights on the state of ESM today, including:
• The importance of the employee experience and how ESM supports it
• The evolving trends within ESM, DevOps, and cloud-native
• The increasing role of AI and chatbot across enterprises
• ESM in the broader context of enterprise software
Can’t make the webinar? Register now and have access to our on-demand version to view at your convenience.