Omnichannel environments allow customers to have undisrupted conversations with brands, even when the customer decides to switch contact channels.
Yet, due to the prevalence of legacy service technologies that prioritize a single-view for staff members, consumers are forced to endure fragmented experiences and navigate between siloed channels.
By using technologies that put customers first, brands can enable channel-roaming experiences (even between phone and digital messaging) so agents and customers never lose context.
This webinar will empower CX professionals to provide seamless interactions customers will applaud by fixing broken omnichannel experiences and minimizing support costs.
In this webinar, Helpshift's Founder and chief strategy officer, Abinash Tripathy will explore:
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