Session 2: How Bureau Veritas humanizes the customer feedback process
Speaker: Lawrence Levinson, CXO, Bureau Veritas Group
In this fireside chat Lawrence will talk us through how after seven years, Bureau Veritas has reengaged with its customers. From customer voice through to cultural transformation the steps they have taken to put the “emotion” back into their customer interaction.
Building meaningful customer relationships in B2B businesses
Transforming failures into wins
Designing remarkable customer experiences without breaking the bank