If you fail to meet customers on their terms - wherever and whenever they’re ready to talk - they won’t meet you at all – they’ll move on to the competition. It is time to eliminate slow, impersonal, frustrating customer experiences. It is time to transform the “frictionless experience” from pipe dream to reality.
Join Haris Azmi, SoGoSurvey and Brian Cantor, CCW Digital, for this 45-minute webinar featuring exclusive research, practical recommendations and real-world CX success stories.
You’ll learn how to identify stumbling blocks that create undue effort and hassle for your customers. More importantly, you’ll learn how to address these issues and create the kinds of seamless CX journeys that yield lasting loyalty and business growth.
• The biggest CX mistakes - and why they matter
• Strategies for creating a self-funding CX program
• Building personalization into your program even when relying on automation
• Practical advice on how to digitize in spite of fragmented customer journeys
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