What has the greatest impact on customer experience results in the contact center? Employee empowerment. How employees do their job has a direct impact on customer satisfaction, service costs and efficiency.
New research from Aberdeen has revealed that contact centers lose millions of dollars because employees can’t communicate and collaborate effectively. Streamlining communications in the contact center combats this issue, helping contact centers break down silos to improve agent productivity, reduce handle times, and improve customer satisfaction.
Join Omer Minkara, VP and Principal Analyst at Aberdeen and Chris Marron, Director of Competitive and Market Intelligence at 8x8, for this research-based webinar. Attendees will learn:
How to address the top the top challenges impacting agents’ ability to do their jobs
The business value of enabling agent collaboration across the business
How to transform the way employees communicate with customers - and with each other
Real-life success stories from contact centers that streamline communications for companies of all sizes