Welcome to today's special event, advance in business. With Walden University's bachelors in Business Administration. My name is David Richardson, and from all of us here at Walden University, we thank you for taking the time out of your day to join us. Please note this web and R will be archived, so you'll have an opportunity to view the presentation again or even share it with a friend or colleague if you need accommodations to attend this webinar, please contact firstname.lastname@example.org. Before we get into today's content, we want to take a moment to go over a few items to make sure you get the most out of this program on the screen in front of you, you'll see the main presentation at chat window and a section for submitting questions for the presenters. All of these windows as well as other items of interest can be opened and closed at your convenience using the toolbar at the bottom of your screen. You can size these windows as you see fit, so feel free to set them to your comfort levels. We move along. The chat window is an area for you to connect with fellow attendees and send our presenters or moderate are any comments about the web and R. To submit questions for today's program, you want to type your question in the Q&A window will go ahead and answer questions, either verbally during the Q and a portion of the web and arm, or will respond to you directly or in that window. So please keep an eye on on the QA box periodically throughout the program. If you ask the question. With those items out of the way, it's my pleasure to introduce today's presenters, doctor Jack McDonald and Christina Francette Christina Francette because this event is designed to provide a more personal introduction to Weldon University. At this point, I'll turn it over to our presenters to speak about their special connection to the school. Thank you very much for being here today and I'll let you take it from here. Thanks David, welcome everyone and again. I second David's comment about appreciating you, taking the time to meet with us today, particularly in light of the challenges that we're facing across the country across the globe. With respect to the cold virus. Hopefully you're hearing me clearly. I was told that our particular Internet connection here in New Orleans is being strained by the volume of people working from home and playing from home today. So if you have any, if there is any distortion, please, please send us a little note or a little comment in the chat section so I can see if I can't adjust it. Let me just introduce myself and then I'll let Christina introduce herself and then we'll get into the presentation. I've been with Walden for. Approximately 8 years on the program director for several business programs, but the one we're here to talk about tonight is the undergraduate business administration program, and it is my favorite program. It's one of our larger programs and we have just revised the program and made it much pressure in terms of content, and I think a lot friendlier from a student access and student experience. So I'll tell you more about that in just a moment. But before I do, I'd like to allow Christina to introduce herself. Christina. Hi everyone, Christine. And then coming up 11 years. My path. Here's here, definitely my passion with with a college. My goal here today with you all is a man Jack is to gram with you all. I want to leave you excite. Would love to. It seems like we're running into some technical difficulties with Christina's Mike Jack, which might go ahead and picking up from here, sure. Can you hear me OK, David? Yes, you're coming through great. Yeah, I was afraid we may have some Internet challenges and I think that Cristina was also at webcam in the video. May have just been taking too much of the of the connection. So Christine, if you're hearing us, perhaps you could turn off your webcam and just strictly go with audio. That might work a little better for us. In the meantime, everyone let's go ahead and get moved forward, so I'll tell you a little bit about the program. We are accredited by a number of institutions. The one that we look tored from a Business School accreditation as the ACBSP and you can find them online to learn more about that, they're the accrediting agency that's focused primarily on teaching programs, so their focus is that ensure that our content is relevant or content is current. And our content is either not too easy or not too difficult for the target student that we that we have in our programs. There are other certifications, perhaps one or two that I just want to mention because we're quite proud of them. The Gold Circle below are the gold coin below identifies the fact that we are. We have been recognized as a Baldrige Award winner and it's a Baldrige Award Tide to the ACBSP certification. Where the first University to receive that we just received it officially about two weeks ago and the other one I want to call to your attention that you may not be familiar with as the certified B Corp certified B Corp is a designation that we are certified as a benefit Corporation, meaning that we have in our mission and commitment to social change into social and betterment of the communities we serve and not just to the bottom line. We were the first University to receive that certification. And to my knowledge will want to just a handful that have continued to maintain that certification. Again, we have the other other certifications as well, but those are the ones that I think are most unique for us, and perhaps most important for you, because all of those in in impact our student interactions impact our curriculum. So what is it? What is the curriculum? Well, all you're coming in with a certain number of credits that you're transferring in. You may have zero, or you may have upwards of 135 or somewhere in between. Our program is comprised of 11 courses. That's 55 credits. Now that also means about 55 or not of that 55. What that means that you have the balance of your other courses that you need to complete, which is roughly 126 credits for a total of 181. All of our terms are six week. You hopefully know that by now, but they're all six weeks that goes fat rather quickly, and the first course that you take is one on leadership, and I teach that course and I can tell you that it's a good. It's a good first course because it's chewed, gets you accustomed to the on line classroom. It gives you to the accustomed to the six week pace it gets you familiar with interacting with others in an asynchronous mode, meaning that you're always simply typing. Or if you have voice recognition software, you're reading your. Responses into the discussion form and or into a Word document in the last course that we have is a business simulation game. It's the only game. It's the only course where you're engaged in a group project. Employers tells the group projects are important and at the same time your fellow students tell us, Yeah, but you know it's not the same working in the class in a group project as it is working in a group at work or at a team at work. So we wanted to honor both. Perspectives and so we do have one course. Like I said, it's the strategy simulation game that you participate in as a group. As a group member, you get an individual grade, but it recognizes that you know you will meet. We will meet the the directive of the business advisors that we have at the same time follow the lead of our students who express' less than happy experiences with very many group projects, particularly in an online setting. One other thing about the BSG simulation, I think you'll find interesting is that we have teams of three to four students every term that's every six weeks who score in the top 25 worldwide. Meaning there are teams competing and our instructor is very, very experienced. She hails from South Africa. She's a business strategist formally with Mercer consulting and she leads the groups and B groups performed very, very well. And you compute perform against. You want another, but you also are are told how you perform against schools around the globe, so it's nice to know that you are winning or performing affectively in successfully against other teams within your class. But it's also really good to know particularly for your resume. Frankly, if you can stay that your team performed in the top ten top 25 globally that says something about what you learned that says a lot about what you've learned in the program. I call, I talked about the weekly rhythm one. What do I mean by the weekly rhythm? Well, all of our core courses, all the BS BA courses have very fixed deadlines and it allows you to plan your time. Engaging affective time management and enables you to know exactly what's expected. So it is a 357 rhythm and that means that your first discussion post is due by the end of day three, and we say that's. End of Day 3. Meaning 1159 mountain time. And you need to reply to a couple other people who post by day five at the same time, so that's that's the background for the discussion. So typically what will happen and you'll have a series of readings, those readings, some of which will be associated with the discussion. Others will be associated with the assignment, the written assignment, so the discussions really evolve around day and date 5. Day three and a five, and then you typically have a short essay like paper, so maybe it's five paragraphs, perhaps is 250 to 350 words. That's due by the end of day Seven, and we set this up on a week that goes from Monday through Sunday. Recognizing that many of us work during the week have other commitments, and so that they Seven responsibility, we recognize that. You might need the weekend to get it done. You might not. You might need the weekend to get it started and completed so you finish up your discussion on Friday night, day five, and then you have until Sunday night to get your assignment done. You can always turn them in early, but we do have deadlines and we try to adhere those deadlines. Some faculty will be more flexible than others, but it's always stated in the syllabus what that flexibility is. Or is it by the way, along with a 357 weekly rhythm, every classroom? Set up the same way so when you get into the first course, it's a leadership 1001 course. It's the course number an it's a little awkward, maybe for you 'cause you haven't been on line recently or ever or you been on line, but you haven't been on line in the blackboard version that we're using or you been in line, but you didn't use blackboard. At any rate, you'll go through the first course. You'll get used to the rhythm you'll get used to. How the course the classroom is laid out in every course after that is laid out the same way so you don't lose time. In that precious first week of a six week course trying to figure out what's going on in the classroom, it's laid out the same way you figure out the road map the first time and you're there. Hopefully some of you will participate. It was called the SRO. The student readiness orientation that is a good experience in that it's a self taught self navigated experience or practice run if you will in the classroom. Hopefully you can do that. There are other new student orientation that you can also enroll in. They're all good. Yeah I would, but they cost those time and I know that not everybody has as much time as they would like. So if you can get into one or two or three that would be great. And again, what you'll see in that in that SRO the classroom will look exactly the same when you get into our leadership class as our first course. I'm yeah. Won't go into too much detail, so I mentioned that our core program of curriculum curriculum excuse me, a program of study or our curriculum has been revised recently, and that revision resulted in a lot of changes. Many that much of the feedback that we get from students like yourselves, is that, hey, you know, it's kind of hard in a six week course to know what course I'm taking next and to order the textbook in time because I'm waiting on financial aid or as busy, I forgot. And sometimes the textbooks are available elsewhere in their lower price, but they don't get to me quickly enough, and so we took. We took a lot of that into into consideration and what we decided to do was to remove all purchased materials from all of our courses, so there's no need to purchase a book, and there's no need to have to resell. A book is no need to rent a book. There's no need to figure out if you got the right one. If you got the key that comes the textbook so that you can take the quizzes and so on and so forth. Those of you who have been in on line courses know exactly what I'm talking about. Those of you don't know what I'm talking about. That's good. You won't ever have to experience that. Perhaps some less than pleasant experience. So no purchase textbooks. Whether our textbooks we hav E copies in the classrooms. And that includes the simulation. You will not have to purchase the textbook. Everything will be provided to you, including the key so that you can become a competitor, so that'll save you time. No late arrival of materials, and again, we've seen it many times where sometimes a student forgets to order a book and you're in week three and you still don't have the book and you kind of bluffing your way through. And it's stressful for you that the faculty member gets frustrated. And so by removing all the textbooks we Realize that a it'll be a better student experience and B. We can update the content much more quickly and much more easier or easily, because we're not dependent upon that particular textbook. So In addition to the curriculum, I think what you might want to pay attention to our the faculty members if you're not already on LinkedIn, I would encourage you to join LinkedIn and I would encourage you to start networking with your you know your fellow students as well as your faculty. And the first thing you do is within LinkedIn is you just asked to be a member of their network like Facebook. Ask him to be a friend, but you ask him to be a member of the professional network you'll find. A great many things on LinkedIn that can be valuable to you should you choose to do it, but but the not the least of which are. The Business Network professionals that you're going to create and your fellow students are very important source of your network going forward. So what about our faculty? Well, I mentioned Lincoln because I think you'll probably want to network with some of our faculty as well. They could be great sources of information, insights about careers that could be great sources of introductions to other people. So let's say you had me on your LinkedIn networking, is it? Wow, this guy used to be in the market research industry. And that's my best to feel. They want to get into. I wonder whether he can help me network with blah blah blah or I wonder if he knows about company XI. Wonder if he knows this person and you can start networking. It works very, very well. So the faculty are a great source of networking. But more importantly, what you're going to find out is that many of our faculty members, myself included David, who's on the call with us tonight. We pursued our degrees while we were working. Why we're having families while we had full time jobs in other things. And many of the BS BA faculty are. Received their pH DS after the age of 45 because they work full time so they got that practical experience for you, but they also got the discipline in the rigor of earning their doctoral degree. Many of us, myself included number of faculty. Many of the faculty are first generation college students, just like many of you. Many of us have served in the armed forces, just like many of you, and hopefully many of us are involved in Community Church. Extracurricular activities that are bringing about what we call positive social change that we're giving back so that the next. Those behind us get a leg up and can be that much more effective, and um, contributing members of society than we are. So what we're really committed to the faculty is continuous improvement, alief time, commitment to continuous learning, and you'll see it both in terms of what we bring to the classroom, but equally and perhaps more important is what we do in terms of demonstrating commitment to your success. You know, without your success. We have nothing and you know some of you will get very challenged early on and before you throw up your hands and say I can't do this, which is probably one option. Reach out through those arms out. Don't throw him up call. Email whatever you need to do. Contact your enrollment specialists right? Especially early on that first course. They know you very well. They've been talking with you and they know us and they certainly know me and they won't. You know if you have an issue or you have a challenge, your frustration and you have a little bit of self doubt. You know we're here to help you. We really are. So reach out to that enrollment specialist. If you have an academic advisor that you've identified have been assigned to you, reach out to them. Always, always talk to your faculty. Would you having any concerns? Again, we are here and specially faculty in the first course is they know all of the challenge that you have of time management. Learning the navigation, learning how to become an online student at Walden learning how to say no to other priorities in your life. It's it's a challenge. It's not impossible and lots of people have done it ahead of you in law school, behind you. But it can be a challenge. And so we understand it because so many of us have been there. Just. This is just a snapshot of a number of our faculty I I wanted to point. I want to point out a couple because just because I'm I'm very proud of them wore dallmer is our president. He's the president of the University. He is a Walden graduate. He got his first Walden degree. We got his Walden degree because he was working full time and he could not go to a doctor program. And raise a family. So he worked on his degree part time, just like many of you, and he earned his doctorate from Walden and then eventually he was hired by Walden as the Dean of the Business School and he went on to become a vice president. And recently last year was chosen as the new president of Walden University. Another person who I'm very, very happy to be introduced you up in the top row. The third person over for going top is Harry Kemp on Harry is a recent graduate of Walden and management. He's a retired firefighter. He's a retired army. He has two certifications in finance and he used to be the director of Finance for the Tallahassee Fire Department. He teaches at our finance course. Of course, in the undergraduate program, Walter McCullum, who is directly below him, Walter McCullum is our head of student services. His commitment, like he consistently. He's also a Walden graduate. These 3 Walden graduates for all different times, time periods award was a Walton graduate about. 15 years ago Walter graduated with his doctorate. I want to say, Seven years ago an Harry graduated with his two years ago, so they're all different different time periods, but they all have that Walden experience that they can share with you in the classroom areas in the classroom. Regularly, doctor allmers in the classroom. Periodically, Walter is not in the classroom, but he interacts with students. Every day he is. He's the go to guy when there's something that isn't working for you and you know you can't seem to get it resolved through may or through others. Through enrollment through advising he's there for you. He's the ultimate backstop to make sure that what you're getting is what you need and what you're getting is fair. Other people up here are our other faculty members. I can go through all of them with you. They all have stories. The woman on the far left teaches negotiation. Her name is Doctor Barber as she likes to be called and she hails from Toronto, Canada. Eastern Time zone, but she's in a different country, and while many of us think of Canada as being just like the US, if you spend anytime with someone from Canada, you'll realize that. OK, but it's a different country and it is a different culture and they oftentimes have interesting things to bring delight to share with us and by because we're on line, we can have faculty members located in different parts of the country in different parts of the world to share those experiences with you and feed to share your experiences with them. 'cause again, there always eager to learn. Student learners all different backgrounds, all different backgrounds. I have in the undergraduate program. I can say without a doubt because I teach the first course and so I get to read the what we call the Class Cafe, where everyone introduces themselves. We have people who are, you know, starting out there karere and maybe in their late 20s and they recognize they need the degree to continue in their career or there. Midcareer and they decide they want to change careers. They don't really need a degree in what they're doing right now, but they want to do something else, and so they need to get their degree and get that credential and move forward. We have people who are coming back to school because their kids are done with school and they don't want to be the only one in the household without a college degree. We have people who are single. We have people who are divorced. We have people who are married. We have people who have the other single single parent households. Which creates incredible stress on their time management as well as their finances. But you name it, we have it. We have people coming back for a second degree. They've got one bachelors degree in the just want to get another one in the online environment is the right way to go. So you'll see. You'll see that we have lots and lots of different kinds of folks in the classrooms, from all different kinds of reasons. But the bottom line is they want an education. They want their degree. They need their degree. And we're here to help you get it. We're here to help them get. So we look at. Whether you're satisfied or not, as an important measure of whether we're being effective or not, so you have what you know, I'd say is a traditional measure in higher education. The faculty satisfaction survey that students complete at the end of each term, and that's good. That's good. Hopefully, if we have issues with our faculty, you're reaching out your advisors or to me before the end of the term. You know we want to. Sometimes faculty develop habits that aren't so good they don't recognize them, but they're not as good. Or perhaps we have a faculty member who has always done it one way and guess what times are changing. They need to change an without your continuous feedback, not just end of term feedback without your continuous feedback, we can't make continuous improvements, so we look to you to help us be successful perceptions of whether faculty care or not is very important. If you're getting feedback to your grades that are not is not very helpful to you or your getting feedback in the discussion forum that you think is little. Toucan to perhaps a little too superficial. We need to know about that. You can challenge a faculty in a professional manner, but you can also let us know. OK, so there are other predictors of your satisfaction that are down here across across this slide, but the other one I want to. Point out to is the connectedness one and. Eh, probably stands to reason to many of you. Maybe all of you that when you're engaged in your connected, when you're likely to roll with the good times as well as the bad times if you're not connected, you're less likely to roll with the bad times of the tough times. So. You know when you're in the classroom, your best opportunity for connecting is in the discussion forums. For example, to get a grade, you need to respond to two people each week. Not not too difficult. But if you really want to start networking, go ahead and stretch that to three. Takes a little bit more time, but now you're making connections and by the end of the term hopefully you've responded to everybody in the discussion form at least once, and you started to connect with many people who you'll start to see another courses too, and that connectivity if you will with people and the universities are reaching out to your advisors as appropriate, reached not your faculty. When you want to reach out to me. If you need too, I only say that because. I have a lot of people reaching out to me. I want to make sure I can be responsive in a very timely fashion, but the more connected you are right. If you have a writing challenge, reach out to those wonderful resources in the Writing Center. If you gotta, you know, frustration in math class or a static class, use the teachers to see that the teachers, the tutors, all the resources that are available to use those resources because you'll be more connected and through that connectedness. Yourself confidence in your in your belief that you can get through the tough times as well as the easy times is that is is that much stronger for you with you. And my computer has just frozen and I cannot advance the slide. David, I don't know if you can facilitate advancing this like you did. 2018 current students 2018 perfect. I can see it. For some reason. My my. I was frozen for a moment, but I'm no longer present, so that's great, thank you. I'm talking from home right now and I just if I if you hear a little background noise, I apologize for that. For some reason my dogs are barking at any rate. Let's go forward so current students who were the current students and what did they say about us? and I told you kind of who they were talking a little bit more about that in mind, but I'm quite pleased that you know in in 2018, overall satisfaction of our students. 91% were satisfied. And perhaps more importantly. Nearly 90% are likely to recommend us there likely to recommend us what the you know, what the research shows are. The science shows is that if you're going to recommend you feel very good and confident that what you experience was worth having someone else spend their money on, and they had that level of recognition or that recommend recommendation level, we think is very good target for most companies is 80% and not that many companies reached the 80%. So in the automobile industry, you know they're always shooting for 80 and their coaching you when you go buy a car to answer the questions in a certain way, we're not going to count you. We want to know honestly, because if we're not getting high numbers, that means there's some deficiency. It's either our faculty, it's in our curriculum, maybe it's one of our support. Here is one of our many support areas, so we want to know and we take this information and we act on it. And it's very, very important to us. The Net Promoter scores is one more thing our if you're in the private sector, you may have heard of the Net Promoter score, sometimes referred to as MPs Net Promoter score. Simply Tide too. If you recommend us why and here are the reasons that people say why they recommend us. In addition to the faculty in there in the in the classroom, they talk about the academic advisors, the knowledge of these advisors have, you know, almost every problem or issue or frustration you have. Somebody else is had it before you. And as stressful it is for you. There are solutions, and oftentimes the advisors in one quick phone call 1 quick email they can resolve way, if not, they know where to go. OK, you know the flexibility that we offer through the online platform and the fact that ours are blackboard is state of the art is very friendly, is very important to you. I for example will sit with my tablet. I've downloaded the blackboard mobile app and I'll stay with my tablet and. I will sit there and grade papers. I'll sit there and post discussions. I'll make discussion posts. I read discussion post from my tablet. I'll do it from my phone too, although I won't type on my phone, it doesn't workout very well because I'm not a very good typist to begin with. But on the phone is worse, but I will use my tablet to be in the classroom. I won't have to sit down on my computer, and, you know, do it. I can do it anytime, anywhere. In addition, the resources that we have, I mentioned the Writing Center for the undergraduate level. The library is a nice to have resource. We give you all of the all of the links for all of the articles and everything that you need for the course, but oftentimes you'll want to go look and you want to. You want to investigate a little bit more so the library is there for you is very user friendly. The Writing Center, on the other hand, is an incredible resource that many almost every student uses. So in the very first course we have the Writing Center. Have a representative sit in the classroom and they give general feedback to the whole class and also specific feedback privately to individuals. If you have a writing challenge, we have grammar Lee free in the classroom that you can use when you're in blackboard. Grammarly will sit there and check your post for you in real time. We also have Office 365 you have access to Office 365, but through your computer. Hum annual get all the office products, whether it's the traditional ones of word, Excel, PowerPoint, but you also get the teams and the outlook and anything else. We use outlook for our email system so you get a lot of you get a lot of resources, but the Writing Center I can't underestimate or understate the guy that they bring to you in terms of your writing skills. If you need a little you need a little brush up, or if you need more than a little brush up they are there to help you. I mentioned the student tutors before we have tutors in many courses. Usually the tutors are needed for accounting, finance, statistics in math. Not a surprise many of us are little less comfortable with the quantitative courses and that's why we have online tutors available for you. You can set appointments or you can do the chat either way. If it's a really tough problem, you want to talk with somebody. Setting up an appointment. Usually better if you if you're in a bind and gone on line, you can't figure it out or the YouTube videos that we recommend don't help you out. Then you can do a little chat and perhaps get your answer right away and if not, go ahead and make an appointment. And have a you know, one on one longer term session with a tutor. But the point of this slide is that we know how you can be successful. We know how to help you be successful, and those resources are there for you. Just simply have to ask. To have those resources provided to you, and again the academic advisors in your faculty are the go to folks to help you up. Trust your faculty. You not gonna ask a stupid question. You're not going to embarrass yourself. The only embarrassing thing you'll do is not ask. Yeah, that's the only thing that you can do to hurt yourself. It's the only thing you can do to embarrass yourself is to be quiet. Yeah. Trying to be mindful of time so I almost went off to talk about a little story, but I'll style. I'm not do that. Um? You know, kind of, you know if you will, it really is about. It really is about you. You know the SRO, this is, you know, the SRO video is in the classrooms. If you. Don't completely SRO which is self paced or you go in it and you don't have time to to finish it. You can watch the video from Adele in every classroom in the first classroom in particular that you know the student body is. Orientation is important and I have a whole I have over here something I want you to think about. This has nothing to do. With this summer right now, but you know you want to differentiate yourself in the workplace today. You need to differentiate yourself in the workplace today and we're going to help you do that. We're going to help you do that. Yeah, I already told you that I, I believe our faculty are experts, the current and many of them are in an active leaders in their companies that are active consultants. They do a lot for you because were asynchronous. You know we got 24/7 tech support for you. We got 24/7 writing center but we got writing center support for you all time career services career services is something that people think about sometimes when they're getting ready to graduate. It's not necessarily so sure. Services might be a good thing to think about Azure. Thinking about what electives to take, or you thinking about. You know, I'm not sure if I want to go into this particular job and career services might be able to direct you to some resources to help you make that decision little. Or more clearly, or a little mark with a little more confidence than more confidence. So I want to stop here. I've been talking a lot and we're about 40 minutes into the hour and there are other people on the call. I want to let Christina make some comments because she has a very important perspective because she interacts and she probably had interacts with some of you on those call right now. She interacts with new students. She interacts with perspective students every day. She knows your issue. She knows your challenges. She knows what works well, what doesn't work well in week. One week, two week three of the cover of the first term, and she sees people at the back end to when they start to graduated they get close to graduation. Students recontact her and talk about what's what's worked well. What has it? So I want to give her a few minutes to comment, and then I guess that Dave is in a doctoral program right now. He may have some perspectives into a doctoral program here. Walton, so he's an on line student right now. He may have some perspective. He wanted to share with you as well. And then of course, we want to make sure we answer any questions that you might have an since Christine and David are monitoring. The chat right now they may address on your questions instantaneously because they know what your questions actually Christina. I'm gonna turn it over to you and let you make you know a few comments and observations that you might have. Alright, can you hear me now I hope. We can, you know, I would ask. I would suggest that you turn off your camera if you can, because I think that might have interfered with your audio. Perfect can you hear me good now I have it all. I can hear you fine, and you probably won't freeze, froze up on it. Yeah, go ahead. Back up so I don't know how much of my intro you her, but I'm Christina Francette. I've been with Walden for 11 years, strictly done undergrad. Definitely my passion here at Walden and I'm here to help. So one of the biggest things you know that Jack mentioned. You know that I tell students. No question is silly or dumb. One of the highlights that I that I would suggest Jack mentioned in this cast was the SRO. When you get in as a student, complete the orientation. It is like a mock. Quarrel for you. It's gonna go through how to post. You know how to post things you know I always find the first 2 weeks with students. The most complicated part is just the navigation piece of it, you know so I always say you know if you can get that orientation down, you're going to feel real good about that first day of class and if not, no question. Silly or dumb Collier enrollment specialist up. We're here to help you, you know. I tell students. There is probably 3 different ways to get to your homework per say, and how to post it. You know, I know this. Pathway to get there and then I would say once you have your feet a little bit, feel free to go. You know those windy back roads you know to try to get to there, but you know, ask the questions. You know. The navigation piece is probably the most challenging at first. You know, especially if you're online learner. But here at Walden you know your enrollment specialist is here to help. We have the 24 hour, Seven day a week student support here to help you as well. You have your professors that reach out, so please please please use us as resources. I would say that's the biggest takeaway that. If anything you know really to take away, you know with this you're not alone. You know we were here to help you, so definitely use us. You know, along those lines I was going to mention this and let me just say that folks when you join us, oftentimes your application package isn't quite complete, and so in the first couple weeks you may be getting emails, for example from financial aid saying they need this and you may be hearing from the Register saying, hey, you know regarding your transcripts here is now what we think about your transfer credit and you may have questions about that. And then there was the, you know, just the normal. Classwork course what you doing? You know Christina and her team. Have seen all this before and so rather than get rattled or frustrated because you're getting emails from different departments asking for information perhaps, and you're just trying to get the work done, don't get rattled, just get on the phone or get online and talk to the enrollment specialist who knows how to navigate all of those systems so so well and I'm gonna I'm always impressed with how much information. They have and how they can get things settled down so quickly, Christina. Yeah, agreed. I mean, that's a lot. Yeah, you will get emails from, you know different Department. You know there could be the one thing I will say two in in your student portal if you haven't already. Notice as you might see that hold on your account. You know that hold is going to be with you for those for those first Seven days you know. And then after that it's lifted. So that's another common question. Oh my gosh, I have a hold on my account, something like that that that hold is there? You know we're making sure that you're participating. You're actively involved in your class, so to speak, so. You know we're gonna, you know it's important to you. I suggest you know when. Your your enrollment advisor is going to be reaching out to you throughout the week to make sure we have an idea of the homeworks and things, and when there do so, we're just nearly checking in making sure you have it, and if you don't, or you think you post it, we might just deduct that our eyes cross RTS type thing and say OK, where did you post it? How did you do that? Just confirming because again, we know that this is something new to you. We just want to make sure we get it right so there's nothing for you to be frustrated with or or anything like that. You know other common you know holds that you might see on your account that might come up, or you know your transcripts like. Jack mentioned making sure those officials are here things of that nature, and then if you have additional Tran Scripps, you know getting those in if you wanted to try to get additional transfer of credit later on down the line as well. So lots of different messages that could be going out and then as well as financially to where you have that access in your student portal for financially to review it under the me section. There will be a drop down that will say of you, my financial services you know or financially you can view it right there. So again, this Jack said you can always make that quick call, but a lot of things are just right at your fingertips as well. For you to be able to use as that resource, but my biggest you know thing again just to take away from all of this is use us. We're here to support you. We want you to succeed. So no question is a silly question. Just ask you know, that would be, you know, the thing to take about of wild and we're here to help you. We want you to succeed. Great, great thanks Christina. Hey Dave, you wanna give him maybe I'll ask student perspective. See hang on you know in my in my in my talent in my telling the truth is this what am I? What am I missing? What do we left out? You know you you been marching along successfully perhaps you could share your perspective. Yeah, it's been an interesting experience for Maine prior to starting my program here. I actually had not known a lot about online or distance learning options for higher education and. Course the limitation of needing to work concurrently. Well, going back to school had always made it seem like going back to school was not going to be an option for Maine, but once I saw what we were able to do here immediately after starting working here, I decided I was going to start a program here as well, and I've been doing it full time since the start of 2017, so I'm a little over three years into my program now. Of course, as document Donald mentioned, I'm in A. In a doctoral program here, so it's a little bit of a length here program I'm in dissertation now, which is the end portion, the capstone of that program. But it was a really seamless experience starting up as a student online. We have these amazing support mechanisms in place for me. The biggest concern was was writing learning a PA format because all of the papers. Graduate level. We never require a PA formatting, so I was not familiar with that at all and very quickly within weeks of starting. You know I had looked at all of the information we have on the writing center and all the different primers we have available to help students getting started and I was doing fine. I haven't run into any issues with that. The other big concern was with my undergrad being entirely different and not being research oriented. The idea of doing any sort of statistics or anything like that was. A huge concern for me 'cause I was never a big math person, but you know we have tutors available for students whose programs include things like that. The courses themselves are laid out to help you understand the material and then simply discussing things with other students and with your faculty just makes it very easy to pick up on all the skills you need to be successful in your program. So really, the only thing that's on you is to be diligent. As a student and set aside time to do the work and to read the material and to do the writing. And if you can do that if you can manage your time efficiently, then you can absolutely do this program. Really, any program I think even even as a full time worker I think. Thanks babe. Yeah then the time management that they have not mentioned is very important and in fact in the first course we have a couple of tools that we share with you. So if you if you don't have a good time management skills or you're unsure if you do, we gotta some assessments that you can engage. In fact, we got a number of assessments and Reflections in the first course to help you identify those areas that I really your strengths in those areas that perhaps you may need to put a little time into, you know, for Maine, for example, I took the self assessment and my time management skills are pretty strong, except I tend to wait to the last minute and I think that I work well under pressure. But the assessment said no, you're really just a procrastinator. so I thought, darn, I was trying to. I was trying to trick everybody, but you know, we all have our strengths and we all have areas that we can develop. And you know you'll be, you'll learn the curriculum, but you also learn things about being a team member about what we like to refer to as emotional. No martial status, but emotional quotient or emotional maturity as relates to situations you know how they behave in meetings with sort of appropriate way to engage in a meeting or not engage in the meeting. You know, group think versus team. Think just a lot of topics that will make you a more effective employee regardless of the content within the course is, yeah. How are we doing Dave Christina in terms of whether we have? Address some of the questions that that participants in the audience members have had. Or do we have any questions that we need to cover stuff and we do have a few questions that have come in. 1 isn't it? This is an interesting question and I don't think I've ever heard anybody kind of suggest this particular one, but they noted that it's a little bit frustrating trying to find a job that requires you to have experience in that particular field. How do you overcome that when jobs don't give you the time to get that experience? Yeah, that that is. Very common problem, right? And it's even worse now because of the keyword or automated using keywords. The automated systems that employers use in the recruiting area. So you submit your documentation, you submit your resume or whatever, and if you don't have the right keywords, you don't even get you. Don't get the second base, so to speak. So how do you get that? Well, there are a number of ways. An I'm gonna I'm gonna talk about a couple that we have found work and one is that you can look too. Get an internship and normally these internships are not paid and sometimes faculty in that they are usually done through the career services team and you reach out the Courier service and said this is the field I want to be in. What can you tell me about internships in those in this field and they will share with you what they have. In addition they will share with you what they don't have, but what they don't have will oftentimes be. And here's what you need to do. Right, so they will know what to do, even if they can't help you directly. A second way is to try to work it in to your coursework. So you'll be asked to write a paper on a particular topic using a real company, and so you can use that course to reach out to compensate ham doing this course project. This course paper and I would like to interview you or I'd like to meet with you and you'll be pleasantly surprised at how many companies are willing to do that, right? You can contact their HR people. You could contact somebody through LinkedIn and say I'm doing this course. This term project, could we have a telephone conversation and when you don't have experience, the next best thing is to know people who have experience and those people who have experience will help you get experience or will help open doors for you even though you don't have experience. And again, I cannot. You know that the term networking is an overused simplified term, but when you really understand what it is, it's the development of relationships, the development of trust and respect. For others, and with others, it will go along way and the road is not easy. It is not easy and sometimes I'll be honest. Sometimes I need to have a, you know, a real conversation with students say hey, you know you want to be a brain surgeon. We first have to become a doctor. You can't just simply go from being. I want to to be. You know, the expert in the field. But there are there are paths and I think that when you want to change careers, talking to people is a good first step. Whether it's career services faculty. Otherwise because. You're not the first person who wanted to change careers, you not the first person who wanted to move into that particular curve that you wanna move into, and so there's a lot of resources that will be available to you and you know the best one, of course, is the internship, but that's the most costly because it means time and time is that resource that we're all. Trying to find more of that simply dying. It's not there, but there are some. There are some good ways to go about it and we will be more than happy to help you. You know, work that work through that and help you figure that out. David. So we didn't have a question. Do we have any information about how we support students once they completed program and are looking to apply that in their career? Yeah yeah again, the career services is the first stop, but I would encourage you not to wait till your done right? You know it takes. There are different statistics out there but it depends on what kind of job you're looking for. Once you complete your degree you could take you awhile to find that particular job. So you probably want to, you know when you when you're within. When you are within 5 or 6 quarts of graduation, right? That's probably close to six months from graduation. 6 eight months from graduation you wanna start your job search then and and I you know I get student petitions. For example, when I open up a particular section or particular course that's not being taught this term because I've got a job that starts On this date and I need to have that course and my answer is 99% of the time. Of course will do. That will open up a course, will open up in section, and that's because that person. Was out there searching for the job way before they graduated and yay they got it but they got it conditionally conditioned upon finishing the degree and that's how I would start my job searches five or six months before. I think I'm gonna be done. That's what I'm gonna be out there. But before that I'd been networking before that I'm talking to people in that business in that industry, hopefully, maybe even in that company through LinkedIn or other sources. David. So we've got a lot of questions about the orientations for students, the different resources available to help get them started. Christina, would you like to speak a little bit about the differences between the NSO, the SRO in the SW? There she might start with defining what all those acronym stand for. Great yeah, so the student readiness orientation is a free class. I think I saw it up there. Someone had a question if it was free or not. It is free. It is actually inside your student portal. So once you are actually accept your offer an you're a student. Typically it takes 24 to 72 business hours. Put the registrar to get you registered for your class. That would be the first course that you would take, which would be your leadership 1001 course. And In addition to that, SRO. It'll be abbreviated in your registration as SRO, which stands for the student readiness orientation that is that free orientation. It's kind of like a Mach portal where it has different modules that you're going to go through to, you know, kind of test you and also let you see the different sections in areas it within the pourable. The student services section is where your financial aid section is. You know there is an assignment in there that's an upload that you'll do for that. Sounds you know sounds a little far fetched, but it's showing you how to upload something so when you have an assignment later on in your classroom and you're not sure how to upload it or where to go, this is kind of giving you that insight into where you should be going. There's also a little pop quiz that's in there not to scare anyone. If whatever you score on, and it's not the other world, but ideally, but try to get 8 out of 10 questions, correct? You know, and it's just testing you on the orientation. Are you understanding the different spots within the orientation and how to navigate it? So that is completely free. That will be in your student portal, and it does have an expiration date on it. I will say, but if it expires and you want to do it again, it's a simple email to your enrollment specialists. Hey, you know Christina, can you please get this activated for me? Again, I'd love to go through it again or let's just say you score an 8 out of 10 on the quiz in your that you're fat perfectionist and you want a 10 out of 10. You can certainly redo it. It's it's up to you, but that is located in your student portal. It would be now under the current courses section within your portal. The other orientation that we have is what we would call our student success webinars. These webinars are proctored by our management staff here at the college, it's going to be similar to this web and R, where they will actually have the portal op alive for you and they will go through it. So if you're you know that visual person and maybe going through the orientation are going through your portal over the phone with your enrollment advisor isn't maybe that helpful. You're that visual person and you want to see where they are clicking and things of that nature. Those webinars are great there proctored by our management staff here at the college. So great opportunity there. There, at all different times. So if you're a morning person, afternoon or evening, we have multiple different webinars that you can attend. And again, they're just going through your student portal with you, and you'll have students on the on those webinars that would be in any undergrad program. So where is this? Webinars? A little bit more specialized for our business students at the end of the day, your portal looks the same, so you could have some of our. App stores in Psych student. Some of our social work students, so it'll be a multitude of different students are on that live web and R and then the other one is RNSO, which is the new student readiness orientation. That one is a little bit more limited. I believe we probably have those twice a quarter I believe, and that's just an orientation that's proctored here by our staff. Here at the college. Again, going through your portal. I'm going a little bit more in depth as far as a financial aid, resources, things of that nature, but then just another orientation Ave. That's that you would have as a student up front. You know, I would say probably, you know on your own if you're that person that you just don't know what your schedule is going to be like. Probably the SRO. The student readiness orientation that's live in your portal now would you know, be a great route to go as well as that student success webinar that's proctored here by our management. Those have weighed. Tons of different times you can go to all of them if you would like as well. You know the more knowledge that you get, more information that you get, the only more success are going to have in the program. So it definitely doesn't hurt. All right, David. Excellent, so that does bring us towards the end of the web and R before we closeout. Document Donald. Christina, do you have any parting thoughts for students considering starting? I would just like to say again, thanks for everybody for taking the time to be here this evening. We look forward to you joining us. I hope that you do. Join us if you do, you'll drop me a little note. Let me know that you're that you're with us and any of those questions that we came back were addressed tonight by us. Hopefully we address them satisfactorily, but if not, you know, after this you can always reach out to your. You know your enrollment specialist and here she will move the questions forward to myself, a Christian or Dave and will be happy to get additional feedback or information for you. And again, we appreciate the time and hopefully you will be joining us very Sir. Thank you. Well, then listen. Jack, thank you all for your time today. Excellent, so that does bring us to the end of the web and R and we appreciate you all taking the time out of your busy schedules to join us today. Thank you for submitting all of your questions. As a reminder, this webinars going to be archived. It can be viewed on demand. The link to access that's going to be sent in a follow up email. Please feel free to share this content with a friend with a colleague with a family member, I encourage you to connect with our faculty, students and alumni by connecting with Walden on social networking sites. You can find our Facebook wall and our Twitter feed in the toolbar at the bottom of the screen. We're also on LinkedIn as well, so thank you again to doctor Jack MacDonald and to Christina Francette for the presentation and to you our audience, for joining us today. Everyone please have a wonderful evening. We're uh.