Feb. 20, 2020 | 2 PM ET/11 AM PT
Hosted by American Banker
It’s 2020, yet contact centers continue to rely on ancient knowledge-based authentication (KBA) questions that are weak, time consuming, and frustrating for customers. Asking and evaluating responses to KBA questions also wastes valuable agent time.
Taking authentication actions and decisions out of contact center agents’ hands provides numerous benefits, including shortened call times, more focus on servicing the customer, and better authentication decisioning.
Join this live webinar to learn how leading contact centers are reducing customer friction while significantly reducing call times and improving security.
Please note the sponsor has the right to block any attendees from joining the seminar.
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