Milin Mathur, Vice President, Service Platforms, Pearson Education
Sophia Le, Sr. Manager, Product Marketing, Salesforce
Delivering seamless support across your customer's digital journey makes them happier and drives tremendous value across your business. Yet, many companies still struggle to unlock the full potential of digital, leaving customers with fragmented and disjointed experiences as they engage on multiple channels throughout their journey.
What can service organizations do to ensure that they meet customer expectations AND achieve ROI?
Join us for this webinar to hear Pearson Education, the world’s leading digital education provider, discuss how they are driving customer success and realizing business value at each step of their complex digital transformation.
In this webinar, you’ll learn:
How Pearson uses self-service, chat, messaging, and bots to engage customers with truly personalized, contextual, and connected experiences
Lessons learned over their multi-year journey and what’s next
A framework that you can apply to your own digital customer service strategy
Whether you've already embraced digital or are just thinking about it, you'll come away with practical advice that will help you take your customer service to the next level.