In the experience economy, every moment matters. Each encounter with your customer can strengthen or destroy the relationship. With customer expectations for speed, convenience, and reliability higher than ever, there’s no margin for error. This means huge challenges, but also new opportunities for customer service and field service leaders.
Research has shown that customer service is a key driver for customer loyalty and advocacy, creating a foundation that’s critical for business growth. Done right, customer service can be a powerful tool to not only retaining valuable customers, but creating new leads and winning new customers.
In this webinar, you’ll hear from Craig Blumberg, Director of Service at SAP Customer Experience, who will discuss how companies can gain competitive edge with superior customer service. You’ll learn:
• Why customer service has become so critical in the digital age
• The role of customer service in driving business growth
• How you can improve customer service to ensure loyal customers and gain new customers
• How leading companies have grown business by perfecting customer service