This two-part webcast provides participants with an understanding of the importance of building a civil workplace, the laws that govern workplace behaviour, and how managing conflict in a proactive manner creates a positive workplace and ultimately enriches productivity and performance.
Learning outcomes for Part Two:
Learn how to develop and implement conflict resolution policies and practices to support an environment where conflict is managed proactively before it leads to incivility and negatively impact productivity and performance
Explore the types of conflicts that arise in a workplace, why conflict in inevitable and how conflict can be an opportunity for improvement
Discover effective techniques for intervention and dealing with conflict before it escalates
Learn how to personally feel more confident about addressing conflict by managing personal responses and approaches to conflict and learning to be a good listener