Brands succeed or fail based on the customer experience that they deliver. All businesses from all sizes have the power to create loyal customers with every interaction, from the initial sale to contacting customer service to becoming a repeat customer. If they don’t, customers will hold them accountable. Half of the customers will switch to a competitor after just one bad customer service interaction, and 80% will leave after multiple.
With the Zendesk Benchmark, our data index of more than 45,000 companies using Zendesk, we explored how businesses can drive customer loyalty.
In this webinar we discuss:
Customer experience trends analyzed from 45,000 companies worldwide in 2020
Performance data so you can benchmark your team against your peers
Actionable steps to deliver what the customer expects