Given the promise and hype in today’s market about AI, Machine Learning, and Data Science, delivering a personalized brand experience at scale has become the holy grail. After all, who wouldn’t want the opportunity to leverage advanced technology and analytics to deliver faster, more accurate information to customers—to make better decisions that accelerate revenue and reduce operating costs? This is the promise of personalization at scale.
You’ll hear from Faro Technologies, VP of Global Service, Brad Lloyd and MindTouch, Product Expert, Connie Quach on the direction the market is taking for increased engagement across multiple channels. Join us as we uncover,
The future of the customer experience
What you should consider before deciding to transition your content globally
How global knowledge management will affect your customers' journey
When the right time is to make an actionable decision