However, channel integration is a sticking point for many brands. In the Global State of Customer Experience 2019 report, only 7 per cent of the CX experts surveyed could confidently say they provide an omnichannel model.
Sound of Data has discovered a tactic for integrating voice channel technology into critical moments of the customer journey which maximizes the added value of one-to-one human interactions and increases conversion rates.
In this webinar, the CX technology expert will reveal how to manage customer service call volumes while increasing quality as you seamlessly embed click-to-call into the customer experience.
Attend this webinar to learn:
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