Since its beginnings in the 1980’s, ITIL has changed how IT service management is performed. This framework has become widespread around the world, from government agencies to private companies.
As ITIL concepts and the processes used are designed in a logical sequence, it is vital to ensure that your knowledge is up to date with the latest service and systems.
Join Dell Technologies SME Darren Walsh, in this interactive Tech Exchange session to learn how you can apply ITILv4 best practice into your day to day work. Gain a deeper understanding of service lifecycle changes and how ITIL-driven processes help organisations better manage IT assets, reduce cost, improve efficiency, provide better customer service and much more.
Whether you’re managing a service, are a process owner, process user, technician, work in operations support, application development, project management or simply wish to listen in and start your journey in the land of DevOps, Agile and Scrum then this is just the forum for you.
Don’t miss this great learning opportunity to transform in a technology-driven world. Tech Exchange provides an ideal forum for you to benefit from a shared learning experience, pose questions to our SME’s and discuss technical topics within a community of other learners.
Sign up for Tech Exchange today.