Helping companies create memorable relocation experiences for employees is a cornerstone of Altair Global's business, and it's one of the main drivers behind their focus on Experience Management. But, creating and evolving a strong customer-centric culture isn't easy in a global company. In this session, you'll hear Kelly Tepera & Trapper Pace share how the Altair Global leadership team is revolutionizing the end-to-end customer experience by breaking down biases in their CX program.
What you’ll learn from this webinar:
The 3 types of response bias created by after-the-fact surveying
How Altair leverages their employee experience to improve their customers' experience
How Altair maps their operational (O-data) to their experiential (X-data)