The capabilities made available via public cloud APIs from Google, Amazon, IBM, and Azure along with Communication Platform as a Service (CPaaS) offers have changed the way we think about deploying self-service conversational IVRs. Both small and large organizations can benefit from faster deployments, lower costs, and greater features that are purchased on a consumption basis. A CPaaS/public cloud IVR allows a decoupling from underlying infrastructure. This offers great flexibility in integration with existing cloud and on-premises platforms while also being positioned to transition to 100% cloud-based solutions in the future.
In this webinar, we’ll discuss the business benefits and strategies for IVR modernization such as:
• Stephen Drew, Vice President of Contact Center Solutions, Carousel
• Jason Viera, Chief Technology Officer, Carousel
Know a tech enthusiast that would find value from this series? Refer a colleague and we’ll send you a Starbucks eCard to enjoy a treat on us! When they register, we’ll ask them to provide your name so we can email your gift.
*Referral must be new to the AOVS series_1591422459462