This session shares real-time data reflecting SSCs from North American-, European-, and Asian-headquartered enterprises. It highlights interesting variances in terms of how each segment is reacting, and shares strategies deployed to maintain service. It also explains what the crisis is costing in terms of SSC capacity; how scarce resources are being leveraged; and how service delivery models are being reassessed to protect against a similar situation in future. The most significant challenge, according to the survey, is around connectivity and security.
Takeaway findings around SSO’s preference for future Service Delivery operations: Digitization will play a big part in immunizing yourselves against future shocks._1596974300708