Best of Enterprise Connect Awards Announcement
Before we begin our day of Webinars and Keynotes, Enterprise Connect's Beth Schultz will announce the winners of this year’s Best in Enterprise Connect awards. Find out which companies will take top honors in the following categories:
Sourcing the Cloud: Combining UCaaS, CCaaS, and CPaaS to Support the New Realities of Work
Enterprises are relying on cloud service offerings such as UC as a service (UCaaS) and contact center as a service (CCaaS) now more than ever before, as employees are forced to work from home, contact center operations have had to scale, and companies need to stay in touch with customers in new ways. Combining core communication and collaboration tools with APIs delivered through communications platform as a service (CPaaS) provides companies capabilities to solve problems rather than just adopting solutions. Key verticals such as healthcare and education are benefiting from being able to tie together crucial tools such as SMS alerts, call centers, appointment management, telemedicine, and remote learning. The convergence of the vendor landscape offers the opportunity for enterprises to procure cloud service offerings that blend the best of APIs with UC and contact center services.
In this webinar, a leading market analyst will present data and perspectives on how your enterprise can best make use of combining UCaaS and CCaaS with the flexibility of APIs offered within CPaaS to build an agile, technically-up-to-date communications environment.