The world has changed this quarter. COVID-19 has created a scenario in which remote working isn't the exception, it's the norm. For the communications as a service providers (CCaaS and UCaaS), this means orders of magnitude more people are using their services and putting never-before-seen pressure on their cloud infrastructure. However, not all cloud communication providers are created equal. In fact, many are built on older, vertically integrated platforms that don’t offer the level of dynamism, scale, and agility required to meet this unforeseen demand.
In this session, a longtime industry analyst will define “modern cloud architecture,” explain how it differs from older platforms, and discuss key technologies buyers should be looking for as they plan their communications strategies today and into the future.