Everyone seems to agree that the future of contact center infrastructure is in the cloud. This seems even more true now than it did just a past few weeks ago. But while little doubt may remain about the future technology architecture, migration challenges persist.
In this webinar, the industry’s leading contact center analyst will discuss how contact center vendors in 2020 and beyond have stepped up to the challenges faced by customers and prospects during the COVID-19 crisis. She will also discuss the broader challenge faced by contact centers planning migration to the cloud. The answer is a combination: technology innovations, such as artificial intelligence (AI) and API-first solutions; new products and programs to bridge premises and cloud approaches; and OEM and reseller partnerships designed to bring modern cloud solutions to market through existing channel relationships.
You’ll hear about what changes solution providers are making in their companies, portfolios, and channel relationships to create an environment for smooth transition to cloud-based contact center solutions.