There’s no doubt that the customer experience (CX) landscape in Australia and New Zealand is changing rapidly—thanks to automation, AI, and deep analytics. It’s essential to have a clear understanding of every interaction with your customers and their journeys.
And it’s no secret that agents in the contact centre play a crucial role in delivering delightful customer experiences. Contact centres and their agents must continue to innovate and provide the best experiences for their customers.
Join Andy Hurt, Managing Director of Poly and Audrey William, Principal Advisor at Ecosystm on March 26 for a webinar to learn:
Date: March 26, 2020
Time: 11 am AEST
Duration: 1 hour