TITLE: The Journey to Deliver a Trusted Call Experience
A Primer for Financial Services Enterprises
DATE: Wednesday, March 18, 2020
TIME: 10:00am PT | 12:00pm CT | 1:00pm ET
(Time Zone Converter)
DURATION: 60 minutes
90% of financial services companies say that the voice channel remains critical to meeting customer service goals. But the rise of robocalls and fraud by phone has destroyed trust in this vital communication channel. As anti-robocalling regulations progress and carriers continue to implement measures to decrease spam calls volume to consumers, issuers must evolve call-blocking prevention strategies and execution.
Join Ed Falco, Senior Director, Auriemma Roundtables and Jonjie Sena, Senior Director of Product Marketing, Neustar as they present six best practices issuers can deploy to optimize contact operations, increase call performance and protect their brand by restoring trust in outbound calls, including: