Title: Vulnerability Academy Q&A
Date: 24th March 2020
Time: 11.30am (GMT)
Duration: 1 hour
Recent consultation guidance from the Financial Conduct Authority (FCA) makes clear that to meet customer needs, firms should translate understanding into practical action.
In response to this guidance, many firms recognise the need to improve their internal knowledge and understanding of the key issues facing their colleagues to ensure customers are treated fairly and appropriately. Reflecting this, UK Finance and the Money Advice Trust have updated the agenda to bring you the latest cohort of the award-winning Vulnerability Academy. The in-depth Academy will be delivered over the course of five face-to-face workshops with strategic participants having the opportunity to meet, listen to, question and work with leading speakers and thinkers.
In this free 60-minute Q&A webinar we discuss:
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