Terrific, thank you Marvin. Good day everyone and welcome to the first quarterly service now offer 2020. The whole chain global in alterations redirect service. Now as you know we hold these discussions every quarter to share information on their strategy, new products and progress in the market. Thank you for joining us, especially during these unique. In trying times you help you in your families are all in helping. Today's discussion will filter sensor that smells vision for 2020 and business strategy as well as our latest released named Orlando, which was generally available earlier in March. Before I introduce today's speakers, I'd like to review how do you believe in your console and a few other details? The flight will be shown in the middle of your screen and will advance automatically as Marvin mentioned. If you like to ask a question, he's crying fit into that. Univision on your screen you can answer questions at anytime. During the discussion. We will have time to address some of the questions at the end of today's webinar and we'll do our best to get as many questions as possible, but such an inciting recording animals relations table, frenetic copy as soon as the discussion is over. As a reminder, some of the material will be covered today, may be considered forward looking and is the subject to change. Today's discussion is not under NDA. If you would like to share your thoughts once perspective on Twitter or other public domain, you're welcome to do so. Now it's my pleasure to introduce our speakers for today's call. We're joined by bill McDermott, president and CEO of service. Now will speak with you about his vision for service now and priorities for 2020 and a bright cheese innovation officer for service now will send an update on the Orlando Release. It continued investments in Innovation, AI in machine learning, but that let me turn it over to bill. Go thank you very much. And my best wishes to all of you, and he's unprecedented, broken 19 times. I hope you and your family are doing well. And we all love with their gratitude to the first responders, the nurses, the doctors, the folks at the local supermarket and pharmaceutical store. Frontline, keeping us all going through these tough times so it's Wanna Teknowledge all of you and I hope you're doing well. Service now an out strategy. It's pretty clear to me that the value chains of 20th century software have now split apart. Uncertains now is an innovator that has reassembled them in response to customers needs. Not in ways to take advantage of new technological options. For example, employees and customers have no interest in companies that have built technology or software from their company out. They want your company that has reassembled value chains in ways that enable work to work, that of the people sound still providing these solutions that are consumer grade their mobile device driven and they take into account. Not now. Companies want them to work. They take into account how customers want to be serviced, whether that's in the engagement, the operations, or even to field service layer of customer service management. So everything now has moved to the platform play. Big companies millions me inside the small companies wanted to with platform companies where they can quickly build and assemble innovation in the experience economy. But behind every great experiences. A great workflow. And that's why I believe that service now has truly hit its stride as a market leading enterprise software market leader. And that's why I believe we will be defining enterprise software company in the 21st century recently. Given the cold with 19 circumstances, I think you're well aware of the fact that we have launched some important innovation emergency response operations. Bipolar debating with the state of Washington is enabling the state of Washington to respond to these currencies. For example, when there's an incident, getting the right people in the right place with the right tools, so these can be remediated in real time is essential, and you can only do that by navigating on a platform. It's federal government, the fund, something at the state level. You have to have a workflow that accounts that I'm the attendance of people and the work they put into something so you can digitize the facts and obviously get reimbursed. It just one of the many ways companies today are using service now covers 19 emergency outreach so they can reach their employees on mobile applications and push notifications to the employees so they can get a response and make sure that people are OK. They already already are at mass scale using or emergency self report. So this is really given work support for multi employer and employees to enable response teams to track what is the employees are reported? How are they doing? Example, an emergency exposure management company becomes aware. It worked well, helps being poor. Identify other employees who might have been exposed based on the employees meeting history and location. So the idea to really keep all of this organized in a real time workflow so everybody knows what to do. Alright, happy and proud of our engineers. Also are amazing CIO and his team CJ encrypted great John along with the entire team called service. Now to get behind this and now we have more than 1100 companies wanting servicing alcove in 19 response application that mass scale all of the global economy we have. Great is that it jumped on a new ones too since Friday jumping on to help out the contribution to the global economy. If I think about kind of vision to service now and where we're going to stay true to the purposes of this now, this is an amazing culture and we do help make the world work. I believe that's a differentiator. That's how culture. Now that's all purpose and its embodied in a value system that really embraces divert diversity, increased belonging, because service now really is proud of the fact that we have people that are different and they insert their own free world in their own way and they enjoy the journey. And, you know, we can all agree to customer success, innovation and execution is what we stand for. So we're going to stay hungry and humble. Thing that we're gonna focus on my big moves course. It's now service now. Time to be trusted innovator across the entire C-Suite, you'll notice that it's me. IT business management in tablets of made us what we are, but we've expanded the perimeter and that's why you know employee service delivery, customer service management financial close security which enables us to go across the entire C-Suite as a trusted innovative, and that's what we intend to do. Our customers do today I'll go to market machine that is truly world class. The customer facing assets that we have been at the ecosystem has is expanding us in our new geographies and industries in the buying centers in of course. Multiplier, because when you have initiatives like over 19, you know you can scale only so much with 11,000 people. What would 111 thousand in a million? You can really do a lot, so we're focused on creating great product experiences that people at work love. If you look at our business, we have the highest cloud gross margins in the industry because we run the most efficient cloud. Competitive advantage for customers because you have wonder data model, you have one architecture near 1 platform and everything is organically developed, so there's no integration. Even if we acquired something, it's normally a cock in and we rewrite the code immediately. Cousin, now platform. So if you're a tool player or an enterprise application player you know out of the box integration there for all customers would serve account. Finally, teamwork in that sense of purpose had scaled across the global economy. I personally, I've been in front of every single one of our employees all over the world. Continents in the West 130 days and I have to tell you it's been such an honor leaving service. Now we have an amazing leadership team, including Dave right is also in the coal, in or around. Just unstoppable. We're gonna stay humble, but we also believe because we're on the right side of history on the 20th century, software companies cannot solve 21st century problems. So it's. October 19 has led the world to a new realization of digital transformation is no longer an option, is no longer something that part of the strategy. I will move from a world where we gotta get on planes and flying around and do things and have meetings everywhere till world what we can jump on his soon. Get on management teams connected in moments and then divide the quick plan to begin execution. The world has changed. It will never go back to the way it once was. I believe that companies will talk to look at 6% of the overall cost traveling, including a majority that travel with internal meetings and so forth. And you think about. That social connectivity and physical distance in and the importance of the new hydrogen paradigm in the enterprise and elsewhere. We never going back to the way it was. So companies that were born digital, they will natively born in the cloud. They're going to have the distinction advantage rolling, right? I'm excited and fired up and I can't wait to get to your questions. At least the overview. Translate thank you very much. So next year I will talk to us about new innovations were bringing to market thank. Do you may need to underline? Go ahead, David can hear you now. OK. So I'm gonna spend the next 20 minutes or so talking about some of the new features and functions that we've actually put into the Orlando East, and they can be changes to existing workflows, but could be enhancements to the platform that could be entirely new workflows, and he wanted to start off by by stressing something bill was talking about before the platform is the most important thing for us, and it's the most important thing, because the way it's used. So think of the platform is doing 3 separate things. Watching firstly is what we build. All our applications are, so this is what we use to actually develop everything and all the functions that we used to develop. Those applications are available to our customers so customers can also rapidly build and deploy their own applications. But because we also find customers now wanted to link together different systems of record because work flows across systems, it doesn't necessarily follow through. More of a a plane now being treated as the platform of platforms to be able to orchestrate across all these systems of record so so the question is what allows us to execute all these workflows and all those workflows or what's actually used to produce these great experiences with people on the platform is very important to us because it is our core and that's why we do very specific investments in what we build on the platform. So we have a largest portion of Engineers actually working on platform. Because what we building the platform allows all the other workflows to develop functions. We put some pretty cool platform enhancements into Orlando itself. So we're going to talk about some of the changes that we made an artificial intelligence on the platform with the enhancements that we've done in the world of mobile technology and also what we've done to enhance the actual experience and some of those enhancements that are available within the specific workflows with sit with in Orlando. So let's start off just talking about now. Intelligence is a concept. I think that from my perspective. Now, intelligence is one of the most important features that we have in the product. I think everyone's waited a long time to be able to get to the point of saying, well, can we actually use artificial intelligence in a truly meaningful way? And what we wanted to do is we don't want to be just astounded AI platform. We wanted to make sure that whenever we built something, it was usable out of the box, so we wanted to be able to allow people to not just. Predict it's not, just predict an issue or not. Just look at what was happening from a trend perspective, but also to be able to allow people to Automate some of the mundane activities and then be able to use that technology as well to augment the skills that the agents actually had. So as well as well as using some of the automation functions. Actually, some of the augmentation functions. Allow people to not just predict issues that were potentially going to happen, but we also wanted to be able to allow recommendation for service that can help avoid those issues. And because it's a platform capability, it's integrated on the entire platform, so we can also automatically orchestrate the automation to remediate those problems. And finally, what we wanted to do is look at all the data that was being collected and look at how we could start to use that. Data and start to analyze it in a productive way to allow our customers to actually be able to make Better Business decisions. And what we see is this kind of convergence now of everything coming together, having the compute power of having the danger of having the business context to actually be able to apply AI to this and be able to generate automated business outcomes for people. So in Orlando was focused on understanding the performance goals and actions that will allow a real business to get genuine outcomes that are valuable to the company. I think if you look more toward the future, what will start to do is look at how we actually start to get better understanding of how processors work across platforms will be able to not just predict system events, but will be able to predict user needs as well to understand how people use the system and you'll see a few minutes. Some of the enhancements we put. To understand how people watching you. Another said the start this is all sitting on one platform. So let me take this type of Technology. We can then apply it across all the workflows that sit on top of it and what we've been doing over the last three years. Nothing. This treasure chest effectively AI technology that allows us to not just be able to provide AI within service now, but also to work with our partners to allow people the option. College and if they want to use this bill said before, whenever we take an acquisition, we always report format. So it's it's within the platform. We don't want this massive heavy integrated smoking. Those replication system. We want a system where everything sits in that one platform. Show me the past few years you can see some of the acquisitions we've done from the ex continuum given us our core and I engine flew to actually get this virtual agent technology. Then we started talking what we could do around natural language. Understanding with Carlo and actually enhanced after moving to a natural language query with the friendly data acquisition in the future, what you'll see is the additional capabilities from other positions. Wow, you're pretty better cognitive search and also the work we're doing the coffee Ji to enhance mother conversational artificial intelligence and even start to look at the world with being able to do multi language support. And then finally, you'll see what we've done to actually integrate some of the predictive analytics capability of looking at predictor event management and what we did with our recent acquisition of living dot AI. So what company looking to see how we can improve things? Obviously we can do projective management now. Products like Bloom allowed structurally do that in, uh, and even more translate, and we're always looking to advance or looking to do things in a better way. One of the great examples of that is what we started to look at in the Wild West. How we do analytics from a KP iye perspective so. Let me go speak to customers. He finally spend a lot of time implementing performance analytics solutions and building performance analytics dashboards. Don't need to find out that no one's actually using them because we're not providing the visibility into what the stakeholders actually needed to measure, so that's noise. Going solution, right? You can spend a lot of time building something, but people aren't getting value from it. So in Orlando we create the KP I composer and this is a free download that we released on the service in our store in December for people to pull into the product. What you can do now is you can reverse that whole process and you can define what business goals you want to achieve and then work backwards to work out how you're actually going to be able to measure those so you can see on the slide. Here we're looking at customer experience and what do we need to collect to ensure that we are getting the right performance indicators for our customer experience? What it means you can do it. You can quickly mock up the dashboard. You can design and define each KP I and how that will be configured and the end output of that is To Do List of configuration tasks for the implemented. So this allows you to plan what you want to build. It can be created, it can then be deployed. But providing that capability with any part of the solution, what you what you also need to be able to do is allow people to access that data in the easiest way possible. It won't be dead with me. Introduce the concept of Analytics Kewene. We wanted a way to simplify how people interact with Analytics and we're underway where you could just ask questions in plain language and receive immediate answers. So everything now is about experience, and if you think of how much data is out there and how you consume data. Personally, I'm already at the point where I don't want to ask a system a question and be pointed toward the answer. Could be I actually want that answer. Presented to me in a way that easy for me to consume. So what happens now is I can put a simple query in in plain language and be able to get the output of that plain language presented in the most appropriate format. And the cool thing about Analytics kewene that format could change. So depending on what question you actually give the system, it might be that you get back a list of matching records. It could be that you get a number that shows the calculation like accounts and maximum and average or whatever. Or it could be a chart that actually shows. A trend overtime. And what I really like about the system is if you look down at the bottom of that show, you actually see that we start to breakdown how we form this query. So how we took that natural language that means and how we isolated what what table we were going to have to look at? How we isolated intent, how we actually built out that query, and I think this is something that people don't ask for more and more now with concept of how he build a transparent they are because everyone's happy with the results. Can you get some artificial intelligence? What people really want to know how those results would come about? Among the things we don't, we try to move this element for transparency across the entire system. So we made it easier for businesses to manage and natural language understanding is deployed in use across the organization by giving them visibility into it. So if you think about what we had with natural language understanding in New York, what we could do is we could we could publish a model and you didn't have an easy way when you tried to improve that model to understand if what you've done is better than the original 1. So In other words, it was hard to tell if your changes were going to make the model better or worse. What we've done in Orlando if you gotta capability for you to be able to take a test trays and compare that test phrase against both the train model and the publish model so you can validate now that you're constantly improving your natural language, understanding as you go through. And what we tried to do is we tried to to modularized this as well, so we focused on how you actually manage the management of the models instead of recreating the same empty over against each intense. You can now just define the answer theater model level and then we use that across multiple intents. So the end result of this is that you can. You can effectively clone the contents of an entire model, including all the intents, call the empties. All the synonyms would sit under it, and this makes it perfect for you to be able to take. Out of the box functionality and then be able to run it through your test and see what modifications you need to make to actually start to build on that out of the box functionality. So there's some of the highlights on what we've done around the world of intelligence. Let's talk a little bit around what we've done in the world experience, because experience is becoming more and more important now. This is where people are continually looking to get this consumer quality feel. So when they're actually starting to use so we've continued to enhance what we've done. Around the customer grade customer experience in debt with service. Now what we've done is we've started to enhance it to allow you to start to build your own web components and to be able to then combine those components without of the box. So what you can do is you can go into the Maps xperience UI framework. That will actually allow you to do. You drag and drop technology to simply build out your user interface with a mix of out of the box components and components that you crazy. Nobody can also give you crazy usable experiences. Can experience command line interface and then publish those components, allowing you to to rapidly be able to develop things locally and well. Umbrella out and then be able to enhance the experience under albums that we focus on around experience. One other ones will touch on the two minutes is what we've done in the world of Mobile. Trying to I think what we've learned from how people use the system and actually optimize what that experience can be, like the people, and that is started to flow through into what we actually done in some of the core workflows in Orlando, so. There's obviously hundreds of enhancements in Orlando, but I can't remember the last figure I saw was over 600 different enhancements in the product and I can't go through all of those on this cool. So what I wanted to do is I wanted to focus on some of the key elements from each other workflows that will be of interest to you, and obviously as we said again and again on this call, this whole sits on the same platform, so when you see enhancements in one workflow, it's very easy for you to imagine how that platform function can then be used somewhere else. Do you finally under God? Close alteration products so that allowed people to optimize the time that it takes. I'm sure each month we look at what we did around actual employee experience, workflows message our perspective so introduced the concept of employee experience packs where human resources Department can look at all the common experiences that people do in every company and start to build out those into moments that matter for employees to be able to easily consume. So this could be people moving house. It could be people getting married, people having children, getting new jobs. Only their experiences, the trigger, what flies and what we started to do is provide some of those pre canned experiences that box. And the one thing we've been very focused on for the past two years now. Is being able to build a truly native mobile experience? And we found it as people, adapters and Noble strategy. They needed things that were aligned so there coming. So I will service manager. Great brands. People said yeah, when we're building a service now mobile interface, we want that to be associated with our brand as well. The woman things we've introduced in Orlando is the concept of mobile branding. So since we launched on mobile app in New York, the first customer said that they want to just the look and feel of the mobile app to align a lot more organisations brand. So what mobile branding allows you to do is completely white. Label the mobile application experience. So if you're working with company X. Boys becoming and you say hey download the service now and you'll have all this mobile functionality you want it to be able to say. Download the company X mobile app and be able to get all those features. So what you can do is you can create your own icon for the application which will be shown on the home screen, mobile devices in places all the service now icons will be able to add your own spot screens which will be deployed displayed by the applications are loading but the big bonuses the company can carry on the brand visual identity through the entire application. I just defining primary and secondary colors you for all the backgrounds and buttons. So it means that when people use the activation, it feels much more like it's part of that company brand. And he made the selections and what you want to do around Tacoma. Power the system automatically packages up new versions of the distribution of the users through whatever mobile device management platform you use, and you have this concept of an instant properties. Contractors of what we do around the mobile device. Once you once you use the mobile app for the next thing you need to do is you need to understand exactly how it's being used. So what we've done is introduced Mobile Analytics and what mobile analytics allows you to do is allows you to actually have visibility into exactly how the mobile apps are being used. So which parts are the most useful sections might be confusing or where you seen that adoption. And then one day, the mobile analytics I'd actually like customers to understand mobile usage and find you not just the applications but also their own internal messaging to be able to drive meaningful adoption and usage when they roll out new mobile application. He mobile agent technology or even mobile onboarding technology. So when you get the information you need to understand how many users are active in each application. But you also get visibility into which part of the accuracy than most apps in schools. You can look at how you would navigate between all the different screens. Now even administrators can look at specific steps of inside news section to understand exactly what people have done. Wonders, navigated around. But again, all this install this innovations available platform level, so there's no additional cost for use by people to go in there and be able to analyze what's happening for mobile application perspective. On the, the customer works, one side is taking things like project management capabilities and allows you to manage projects with large customers the same way you'd be able to manage projects internally. We've looked at things like agents affinity because what happens when you call for support. If you don't want to constantly explain things again and again, so now the system can automatically lock it free to be able to handle it can look at the skills that they've got, but it can also look at that the customer so. Have they stopped you before having a familiarity with the account just to increase the quality and the feeling what you got my customer service perspective? And we started to isolate field service management. So field service management now becomes a separate components are opposed to a subcomponent to customer service. I'm off this allows people to do is be able to product customer service perspective and if she ate work orders directly from those cases to be able to take all the information within a case to be able to generate that as a work order. It sits out with the field service agent and be able to tag that was ready to dispatch and what this allows is dynamic scheduling for people to be able to take that work and automatically schedule it to the people with the most appropriate skills or the most appropriate stock levels. I think field things like field service management will become much more important when we start to look at things like the world variety and how we start to manage devices that are connected in the same way that devices are connected. And the final thing I'll touch on is the whole concept of what we've done around the world of RIT. Work clothes. We change what we've done on the mobile site, so mobile agents cannot take work from dashboards. It means people can get a high instant view of what's happening and be able to prioritize that on visual basis for security operations or some other common things people do. So how can we? How can you take something like fishing and be able to collect all the fishing events into a single incident so that we don't have people are working on the same thing? How can we? Take software asset management to the next level by being able to start pulling subspace information on the icy operations management side. We have cloud insights, which is great because not only does it give you an insight into what you're spending on the cloud, but it also allows you to automate functionality that maybe size might move might retire those devices to actually be able to give you better control over the cloud. Able to bill enhancing things the government risk and compliance actually give you advance just assessments where he had the capability to look at how risks linked together. So if you have one risk profiles depends on multiple other risk profiles. You can see what the effect is that changing one of those are changing the other and we've also focused a lot around what we've done in the world of IKEA Asset Management. From afar license perspective. So capability. So not just linking for some understanding, fast solutions that are out there but also allow you to be able to explode designer integration, hold to build fast integrations where we haven't got out of the box folks, and what this allows you to do is collect usage data on all the facts founders be able to pull it in understand. Software asset management I think is going to become more and more important as people looking to optimize what we do. Interest and especially so this is a great way to be able to pull in those settings and triggers and understand if you're getting value from what you're paying for. Now we want to finish by touching a little bit about some of the enhancements that were coming out in Paris. But because we have on you digital knowledge 20 being launched, we're actually going to have a truly digitized experience. We thought it be better for you guys to wait a few weeks and actually look at some of those videos and see some of those products live rather than me just talking through at a high level. I love love love you. Some of the key features of Orlando. I'm now gonna hand it back to you on it. Thanks Dave. Questions can be in thank you very much for the question, but your semite and I know we only have a few moments left and will try to get through a couple of questions and the endless relations team will follow up via email on every question that was submitted. So the first question, we don't actually quite a few questions that touch on industry verticals. The question is. Today it can you talk a little bit more about your perspective on industry verticals then can we expect any product and service now? In which industries are you targeting first? Sure, maybe I'll start out and then he ended up today. We obviously believe strongly in not only the global expansion of service now, but also the industry expansion. You see, it's making very strong commitments to financial services, telco media and technology or examples. But we now have Industry Verticals in total that we have complete focus on. In fact, review meeting last week and I'm sure Dave can give you some additional details, but. The content machine and service now has already put the thought leaders should grab those on 10 and the features and functionality alignment and then now being pursued into our ecosystem into our consulting business and into our value engineering efforts. With our inspired team so customers are going to get the bullet leadership from us located in their industry, it'll be purchased for this specific persona or buying center within the enterprise, but we're talking to. We now automated this. It's available on the mobile device. You can download it right to the mobile if you are representative of service. Now you simply click on the industry and all the content. Is it loaded on a consumer grade application to make it easy for people to really take that thought leadership and bring it to the customers doorsteps. And that's really what it's all about. So we can create lightweight motions, especially in a virtual world. So we get to market as fast as possible and also. Very open to the ecosystem and building out partners onto the nail platform state. Yeah, I think the what the industry is realizing now is that everyone's key elements is to be able to provide a service, levy or telecommunications provider where the financial, the retail value manufacturing, but just looking at things around financing tellico. Whether you're a telco, managing upstream devices or downstream customers, or whether your dank looking to provide all the different financial services that are bankers. Being able to provide people away to consume those services and for you to be able to understand how they're being consumed and then to be able to automate those services or provide better experiences of how people get them, what that drives for everyone is customer retention, customer acquisition, and customer satisfaction. So so the play now are vertical ising because a lot of these Transactions haven't been such for years and it still running very old fashioned ways and now it's very easy to cook those processes on a platform and truly modernize that experience more vertical perspective. Terrific thank you questions anywhere. We're running tight on time today. Question is very interesting to hear more about the idea of working with Washington state. An emergency response back. Just to make such thing, and where did this kind of out of service now can you share a little bit about that experience? Yeah, I'll give it today the moment, but I think as Dave and I wanted to communicate today and now flash one. Is the foundation of all innovation and all credit to Washington state and Jennifer McNamara there building this control tower to run through the code 19 response needs of her state and doing that on our platform and also one of the great attributes of service now is giving the credit where credit is due. In many cases the best innovations on the net. In the case of Washington state, that was the issue. They did it very child and we all believe so strongly in healing this world in the mix with the crisis that we actually open source that particular application and we got permission from Washington state to actually put out on our platform at mass scale across the global economy. And that's what took place in that happens in a lot of cases. You know, we have more than 1300 customers on a customer service management. On which, incidentally, is completely reinventing what we used to know. A CRM. Because commodity nature of engagement is now well known. But the operations in the field service meeting middle office instead of the field service or even the back office functions here and are wide open. Huge town areas. 1300 customers and in large measure built huge innovation on an Outback. 1 even without service now and in some cases some of the best innovations. I seem like a CEO. Program bill he had a business analyst do in three days on our platform and scaled the globally so that now platform is truly some say that's what's on the night. I like to think of it as the innovation engine in 21st century enterprise. Turn color on Washington state or anything on the now platform. Yeah, I think I think one of the interesting things about Washington played well. I think this is too real. Interesting things about it because of the way we design the platform we allow for applications to be what we call scopes. So that means that every application can be ring fenced. So when Jennifer develop this whole concept of the control tower, it was really easy for her to be able to isolate that from the rest of the system. And we've got. We've got a phenomenal CIS increased, and Chris had this relationship with Jennifer over it. Washington and she was he's able to. To be able to have a conversation with her where she said, look, we've created this. We've got a lot of benefit from it. We're just going to give you the whole package wrapped up. You guys can modify it and make it generic for your customers and you can OEM it distributed and we don't want any payment for that. Just happy to make people data. I think that's a great indication of the relationship we have with our customers. Would be the way the customers view the platform and what they can actually do with it. I think it was a real inspirational. Township come together. The big absolutely just looking at things there today. Again, thank you for all the questions. We both know what the email. Make sure that every question is answered. I sent you previously this call once your corn in Anna replay will be shared with you within the next 24 hours. We wish you and your family is good health during these times. Thank you. We we truly, truly appreciate you taking time out of your schedule to spend it with us. Be wow and goodbye for now. Thank you everybody. Thank you. _1596776090316
This quarter, we will focus on our 2020 vision and priorities and the recently announced ServiceNow Orlando Platform release with Now Intelligence.
The webcast will last for 45 minutes, with plenty of time for Q&A.
Your hosts for the call will be:
Bill McDermott, President and CEO, ServiceNow
Dave Wright, Chief Innovation Officer, ServiceNow_1596776090396