Digital marketplaces have reinvented retail, driving new consumer expectations that demand relentless innovation. To remain competitive, retailers must make smart, customer-centric updates to their technology systems, and many are turning to Intelligent Virtual Agents (IVAs) to future-proof their brands.
Join this webinar to see how retailers like Pizza Hut and Stein Mart have deployed IVAs to:
Drive customers to storefronts with natural language call steering;
Optimize clienteling by helping customers book appointments;
Reduce costs by automating more conversations and processes;
Leverage physical stores for a competitive advantage; and
More easily manage phone systems and IVRs across hundreds of retail outlets.