|While businesses are rapidly evolving, their customer engagement approaches need to meet the growing demands of customers by introducing new channels and new user-technologies. However, while businesses frequently enhance their customer-facing tools, the technology support teams they are armed with aren’t being invested in at nearly the same pace. As a result, employees on the front-lines are starting to feel the pain and leaders should start to take notice.
Join Argyle Executive Forum, in partnership with LogMeIn, for our CX webinar to hear results from a global survey conducted on 341 customer experience managers and 482 customer-facing employees working in both physical locations and call centers from organizations of all sizes across multiple industries.
Topics of discussion are included, but not limited to:
· How customer expectations are changing the role of support teams
· Gaps in how support teams are equipped
· Customer frustration impacts on agent satisfaction
· Trends and perceptions on agents facing AI implementations