Untangling Spaghetti: How to navigate the complex world of Legacy
Speaker: Allison Landers, Head of Customer Experience, Prudential
Allison will walk us through how in her role as Head of Customer Experience at Prudential she has been tasked with breaking down the complexities of working in a legacy system whilst trying to whilst remaining innovative and cutting edge in all things CX!
• How can new systems work alongside old Legacy ones?
• Closing the feedback loop – how can we ensure no data goes to waste?
• How to get the most value out of your insights