CVS’s Transformational Automation Strategy to Drive Member Experience
Featured Guest Speaker:
Christopher Giuliano – Vice President of Finance, Specialty Revenue Cycle with CVS Health
Analyst firm HfS has predicted that the “Intelligent OneOffice will emerge from digital and automation capabilities.” Every interaction can benefit from the smart use of technology, including AI and RPA/RDA. While technology creates new, agile ways of working, automation can improve the customer experience by streamlining some of the repetitive and cumbersome tasks that customer service and administrative staff perform every day. Back-end automation has become increasingly important for companies to boost efficiency, reduce cost, increase value and revenue for brands. Moreover, the right balance of human with technology is essential to successful and meaningful interactions.
Join Christopher Giuliano, Vice President of Finance, Specialty Revenue Cycle with CVS as he shares:
Christopher Giuliano is the Vice President of Finance, Specialty Revenue Cycle for CVS Health, where he is responsible for managing the revenue cycle operations for multiple CVS Health companies, including CVS Specialty Pharmacy and Coram Specialty Infusion that account for over $38B in annual revenue. Since joining in 2016, he has been leading a multi-year transformation of CVS Health’s revenue cycle.
Prior to joining CVS Health, Mr. Giuliano spent over 20 year providing revenue cycle consulting services for Big Four consulting firms. He has worked with a wide variety of healthcare providers, including: hospitals, physicians, homecare and home infusion companies, dialysis providers, and long term care providers.
With the objective of curating a dynamic customer experience ecosystem, the TP Talks webinar series is focused on inspiring ideas on how companies can adapt to become truly customer-centric. You will learn from best practices, big trends, innovations and real-world success stories for managing ever-changing customer expectations.