TITLE: The Dual Impact of Robocalls on Carriers
How Carriers Can Protect Subscribers from Robocalls and Improve
DATE: Wednesday, January 15, 2020
TIME: 10:00am PT / 12:00pm CT / 1:00pm ET
WEBCAST DURATION: 60 minutes
Telecom carriers face two big challenges from the rise of robocalls and call fraud:
Similar to what’s happened with calls from other enterprises, calls from carriers go unanswered because consumers don’t trust that who’s calling is who they say they are. These unanswered calls result in decreased customer satisfaction, customer churn, and increased operational costs.
In this webinar, guest speaker Kate Leggett, VP and Principal Analyst at Forrester and Jonjie Sena, Senior Director of Product Marketing at Neustar, will share carriers can: