Event Help Guide > Minimum Requirements

The following requirements may exceed your current system configuration however, these specifications are recommended in order to provide an optimal experience listening to/and or viewing events powered by ON24.
Supported System Configurations
Webcasts * Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

If you are using an unsupported version of a Windows, Mac, or Linux operating system, you may experience difficulty in viewing and/or listening to the event.

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Media Player Test
The ON24 Platform supports Microsoft Edge, Chrome, FireFox and Safari. We can deliver the experience via HTML5. The results below will reveal details regarding your individual capabilities.

OS: OS X 10.15.4 64-bit
Browser: Chrome 79.0.3945.117

HTML5 Audio: PASS
HTML5 Video: PASS

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Internet Browsers
* Official support for the "latest" version of a newly released browser, among those noted above, will be added within 8 weeks of public release. Until then, the previous version will continue to be supported instead.

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Internet Connection
Before you access the event, you should ensure that your browser is configured to stream media. For Audio events we recommend a minimum Internet connection of Kbps. For Video events you will need a minimum Internet connection of Kbps for an optimal experience.

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