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Thursday, March 06, 2014 02:00 PM EST / 11:00 AM PST
 
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 How Personalized Is Your Online Experience?

Mobile and web applications are fast becoming the face of customer service. Companies that extend rich access to information and services through these channels are being rewarded with strong loyalty and expanded reach.

As customer expectations continue to rise, leading companies are investing in mobile live assist technologies, including click-to-video, screen share, file transfer and more, to enhance application platforms and create online interactions that rival in-person experiences.

Learn in this one hour webinar how enterprises are incorporating live expert assistance into their online channels to deliver rich and personalized engagement for customers anytime, anywhere.

Join us on March 6th at 2pm ET.

We’ll talk about:
  • Mobile Trends & Rising Expectations
  • The Power of Mobile Live Assist
  • An Architecture for Easy App Integration
  • Avoiding Equipment Forklifts & Upgrades
  • Business Cases for Fast ROI

Who should attend:
  • VPs and Directors of Customer Experience
  • Customer-Facing Line of Business Owners
  • VPs and Directors of Collaboration & Contact Center

Presenters

Dr. Brent Kelly
Principal Analyst
Kelcor


Kris Hopkins
SVP Product Management & Strategy
CaféX


Sajeel Hussain
VP Marketing & Partner Development
CaféX


Moderator

Erik K. Linask
Group Editorial Director
TMCnet