On Demand Webinar

A traditional call centre based on Automatic Call Distributor or ACDs, is capable of juggling day-to-day call centre tasks, but does it help your agents provide a memorable customer experience?

The technology landscape has changed in the last decade, with the transition to IP switching and SIP systems well under way. A contact centre based on SIP technology offers you the opportunity to handle not only multiple channels such as email, chat, SMS, social media, mobile and video but also interactions across channels.

View this webinar now. Keith Dawson from Ovum discusses ways in which you can approach the technology deployment decision for building the next-generation Contact Centre.  You will also learn:

• How to build a roadmap to transition from legacy contact centres based on ACD/PBX switching systems to a more modern, flexible, fully-capable  contact centre based on SIP
• Trends and issues that you should be aware of during the migration, planning and procurement period
•  What steps you can take to future proof your contact centre

Whether you have a 10 agent contact centre, or multiple contact centres with over 1000 agents, this webinar will help you understand how SIP delivers your next-generation customer service platform.