Working Effectively with Emotional Clients (Wednesday, August 16 at 1:00 PM ET)
Webcast Description:

When you are faced with an emotional client – whether it’s anger, sadness, or otherwise – equipping yourself with techniques to effectively work through the situation can create a deeper and more meaningful client relationship. In this webcast, CPA financial planners Jean-Luc Bourdon and Ted Sarenski, will share tools, techniques, and resources to help you work effectively with clients. You will learn: - Effective listening techniques - Checking your emotional reaction - Helping clients move through their emotions so you can work together effectively - Tips to build rapport and empathy **This webcast does not offer CPE credit**
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