Introducing a Protocol to Obtain Patient Comments Using the CAHPS® Clinician & Group Survey
On January 26, the Agency for Healthcare Research and Quality (AHRQ) hosted a webcast about a new set of five open-ended questions for obtaining patient comments that is now available for use with the CAHPS Clinician & Group Survey (CG-CAHPS). These questions, called the Patient Narrative Elicitation Protocol (beta version), prompt survey respondents to tell a clear and comprehensive story about their experiences with their health care provider and the staff in his or her office. The Webcast reviewed the purpose of the questions, described the development and testing process, and offered recommendations for implementation. Attendees heard from an organization that has implemented the open-ended questions as part of its CG-CAHPS Survey.


Mark Schlesinger, PhD
Yale University
Lise Rybowski, MBA
The Severyn Group
Barbra Rabson, MPH
Massachusetts Health Quality Partners
Dale Shaller, MPA
Shaller Consulting Group (Moderator)

Learn more about the CAHPS Patient Narrative Elicitation Protocol.
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Consumer Assessment of Healthcare Providers and Systems (CAHPS®) surveys ask consumers about their experiences with health care. The CAHPS program at the U.S. Agency for Healthcare Research and Quality (AHRQ) supports the development and promotion of CAHPS surveys, instructional materials, and comparative databases, and provides technical assistance to users. Learn more about AHRQ’s CAHPS program at:

AHRQ’s CAHPS Database receives data voluntarily submitted by users that have administered either the CAHPS Health Plan Survey or the CAHPS Clinician & Group Survey. The CAHPS Database aggregates the data to facilitate comparisons of CAHPS survey results by users, researchers, and other interested organizations. Learn more about AHRQ’s CAHPS Database at:
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